The team works closely with approved education institutions (AEIs), internal stakeholders and regulatory colleagues to assess risk, gather intelligence and ensure concerns are managed fairly, proportionately and effectively. While the Education Quality Assurance team focuses on helping providers get things right from the outset, the Education Concerns Team focuses on situations where risks, concerns or emerging issues require investigation and regulatory oversight.
You'll gather and evaluate evidence, assess risk, engage with education providers and ork collaboratively with colleagues to determine appropriate actions and recommendations. This role requires curiosity, sound judgement and the ability to navigate complex information and challenging situations with professionalism and confidence.
In this role, you will:
- Assess risks, analyse information and evaluate evidence from multiple sources.
- Work with approved education institutions to gather information and seek assurance where concerns have been raised.
- Conduct risk assessments and make evidence-based recommendations.
- Manage casework and maintain accurate records, documentation and audit trails.
- Prepare reports, summaries and recommendations for governance and decision-making purposes.
- Build effective relationships with universities, education providers and internal stakeholders.
- Facilitate discussions and meetings with stakeholders, including senior representatives from education institutions.
- Identify emerging themes, risks and trends that may require further regulatory consideration.
- Support continuous improvement by contributing to the development of processes, guidance and ways of working.
- Regulation
- Healthcare
- Nursing or Midwifery
- Professional Standards
- Investigations
- Complaints or Case Management
- Quality Assurance
- Higher Education
- Compliance or Governance
- Experience assessing risk, investigating issues or managing complex casework.
- Strong analytical and problem-solving skills, with the ability to evaluate information and make evidence-based decisions.
- Excellent attention to detail and the ability to work with accuracy in a regulated environment.
- Strong communication skills and the confidence to engage with a wide range of stakeholders, including senior leaders.
- Experience building productive relationships and managing sensitive or challenging conversations professionally.
- The ability to exercise sound judgement and present options, recommendations and solutions.
- Strong organisational and record-keeping skills.
- A collaborative approach and the ability to work effectively across teams and functions.
- A commitment to fairness, inclusion, public protection and regulatory excellence.
- The resilience and professionalism to work with complex, sensitive and sometimes high-profile issues.
Benefits
- 30 days annual leave
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid working
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans
Additional Information
Hybrid Working Policy
We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.
Our Pay Policy
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.
For our internal colleagues, you will be paid in accordance to our internal pay policy.
Reasonable adjustments
We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.
Screening and vetting
All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.
Education Concerns Officer in London employer: The Nursing and Midwifery Council
The Nursing and Midwifery Council is an exceptional employer, offering a supportive work culture that prioritises public protection and regulatory excellence. Employees benefit from professional development opportunities, a collaborative environment, and the chance to make a meaningful impact on healthcare standards in the UK. With a focus on innovation in hearings management, this role provides a unique opportunity to lead a dedicated team while contributing to the improvement of customer service and adjudication quality.
Contact Details:
The Nursing and Midwifery Council Recruitment Team
