The Nursing and Midwifery Council in London is seeking a Contact Centre Advisor on a fixed term full-time basis. You will provide exceptional service to registrants worldwide and handle inquiries with a professional, empathetic approach.
Hybrid working is in place with two office days per week at Westfield Avenue. The role requires strong communication, the ability to work to KPIs and SLAs, and careful handling of sensitive information.
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Hybrid Contact Centre Advisor - Customer Care employer: The Nursing and Midwifery Council
The Nursing and Midwifery Council is an exceptional employer, offering a supportive work culture that prioritises public protection and regulatory excellence. Employees benefit from professional development opportunities, a collaborative environment, and the chance to make a meaningful impact on healthcare standards in the UK. With a focus on innovation in hearings management, this role provides a unique opportunity to lead a dedicated team while contributing to the improvement of customer service and adjudication quality.
Contact Details:
The Nursing and Midwifery Council Recruitment Team
