Help Desk Technician

Our vision is for safe and effective nursing and midwifery practice across the four countries of the UK – regulated and supported by the NMC – a fit for the future organisation, with fairness and equity at the heart of everything we do. Our role is to protect the public and maintain confidence in the nursing and midwifery professions. As the largest independent regulator in Europe of more than 860,000 nursing and midwifery professionals, we have a crucial role in making this a reality. We do this by setting and promoting high education and professional standards for all future and registered nurses and midwives in the UK and nursing associates in England. We also ensure every nurse, midwife and nursing associate on our Register meets clear standards of conduct and practice which protects the public and the reputation of our professions. We have a duty to investigate concerns and to take steps to protect the public in the relatively rare instances where we need to limit or restrict a nurse, midwife or nursing associate’s right to practise. We are building a new NMC with integrity, fairness, respect, equity and effectiveness at its core. We are determined to improve and modernise our culture and ways of working. This will ensure that the public and professionals feel confident in our work.

About the team: You’ll be joining a collaborative and customer-focused IT team dedicated to delivering reliable, high-quality support across all NMC offices. The team plays a critical role in ensuring colleagues can work effectively, whether in the office or remotely, by maintaining secure, efficient, and user-friendly IT systems. Working closely with technical specialists, developers, and business stakeholders, the team is committed to continuous improvement—sharing knowledge, identifying trends, and enhancing the overall user experience. You’ll be part of an environment that values learning, adaptability, and strong cross-team relationships.

Your role and impact: As an End User Support Technician, you’ll be the first point of contact for IT support, providing hands‑on assistance and ensuring a seamless experience for all users. You’ll triage and resolve incidents and service requests within agreed service levels, balancing responsiveness with quality service delivery. Your day‑to‑day work will include supporting walk‑up queries, troubleshooting hardware and software issues, and maintaining office IT equipment to ensure it is always functional and available. You’ll also manage user accounts, system access, and configurations using administrative tools, while collaborating with internal and third‑party resolver groups to ensure timely resolution of more complex issues. Beyond reactive support, you’ll play a proactive role—capturing insights from incidents, identifying recurring problems, and contributing to knowledge sharing across the team. You’ll support key processes such as onboarding and offboarding, ensuring equipment and licences are correctly managed, and help maintain accurate asset records. Your impact will be felt in the reliability of IT services, the confidence of end users, and the continuous improvement of systems and processes that support the organisation’s wider goals.

What you will bring: You’ll bring strong technical troubleshooting skills across hardware and software, including experience with laptop builds, remote support tools, and system administration platforms such as Microsoft Azure and Intune. A solid understanding of ITIL principles, incident management, and change management will enable you to work effectively within structured service environments. Equally important is your customer‑focused mindset. You’ll be confident supporting users both in person and remotely, able to explain technical concepts in clear, accessible language, and skilled at prioritising multiple requests based on impact. You’ll be someone who looks for patterns and opportunities to improve—creating guidance, sharing knowledge, and helping prevent recurring issues. Collaboration will come naturally to you, as you build relationships across teams and contribute to shared outcomes. A commitment to continuous learning and development is key, along with a proactive approach to staying up to date with modern workplace technologies and cloud‑based applications.

30 days annual leave, Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions, Life Insurance – 4 x current salary, Enhanced Maternity and Paternity Leave, 24 Hours Employee Assistance Programme, Cycle to Work Scheme, Subsidised restaurant in our Portland Place office, Season ticket loans.

Additional Information: The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.

Hybrid Working Policy: We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part‑time role, please pro‑rata office attendance based on the number of days you would be working.

Our Pay Policy: It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request. For our internal colleagues, you will be paid in accordance to our internal pay policy.

Reasonable adjustments: We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

Screening and vetting: All of our roles are subject to pre‑employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.