At a Glance
- Tasks: Support the administration of Fitness to Practise hearings and provide exceptional customer service.
- Company: Join a dedicated team ensuring fair and efficient hearing processes.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Work autonomously in a fast-paced setting while developing your professional skills.
- Why this job: Make a real difference by facilitating important hearings and helping others.
- Qualifications: Strong customer service skills, attention to detail, and good communication abilities.
The predicted salary is between 22050 - 26950 £ per year.
The Hearings Support Team ) manages the vital administration of Fitness to Practise hearings.
They update registers, handle event logistics, and act as the first point of contact to ensure cases run efficiently and fairly.
Your role and impact
The Hearing Support Officers (HSOs) work with a high level of autonomy to facilitate all hearings related activity in Edinburgh and assist in the administration of our virtual hearings.
For our physical hearings, the HSOs are the first point of contact for visitors to the office, greeting and directing hearing attendees, providing exceptional customer service to all NMC visitors and dealing with any ad-hoc queries as they arise.
For our virtual hearings, HSOs provide the same exceptional customer service to our internal hearings parties to enable hearings to proceed and conclude.
- What you’ll bring
- Demonstrable experience of delivering excellent customer service.
- High quality, sensitive, effective customer care skills.
- Excellent verbal communication skills with the ability to deal confidently and diplomatically with internal and external stakeholders.
- Experience of following established standard operating procedures.
- Good written communication skills with the ability to communicate accurately and concisely.
- Exceptional attention to detail.
- Proven administration experience in a complex office environment.
- Excellent IT skills with experience of utilising spreadsheets and producing attendance logs and attendance statistics.
- Ability to deal with a high workload and pressurised environment, including prioritising conflicting demands to ensure the satisfaction of all stakeholders.
- Understanding of the importance of confidentiality.
- Ability to use initiative and is able to work with minimal supervision
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Hearing Support Office employer: The Nursing and Midwifery Council
The Nursing and Midwifery Council is an exceptional employer, offering a supportive work culture that prioritises public protection and regulatory excellence. Employees benefit from professional development opportunities, a collaborative environment, and the chance to make a meaningful impact on healthcare standards in the UK. With a focus on innovation in hearings management, this role provides a unique opportunity to lead a dedicated team while contributing to the improvement of customer service and adjudication quality.
Contact Details:
The Nursing and Midwifery Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hearing Support Office
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Nursing and Midwifery Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Nursing and Midwifery Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hearing Support Office
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Nursing and Midwifery Council:Your cover letter is your chance to shine! Tell us why you want to work at The Nursing and Midwifery Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Nursing and Midwifery Council!
How to prepare for a job interview at The Nursing and Midwifery Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
