Hearing Assistant

The Hearings Team plays a vital role in delivering both physical and virtual hearings. We ensure the hearing centre operates smoothly, that participants are supported throughout the process, and that all essential administrative tasks are completed accurately, efficiently and to a consistently high standard.

Our work provides the structure and coordination needed for hearings to proceed efficiently, ensuring all participants receive clear information and a consistent, high‑quality experience. As a Hearings Assistant, you’ll play an important part in this by completing key pre and post hearing administrative tasks, ensuring records and follow‑up actions are processed accurately and on time. You’ll also support payment processing linked to hearings, maintaining clear and accurate documentation. Alongside this, you’ll assist colleagues at the hearing centre reception, welcoming participants, responding to queries and helping to create a calm and professional environment. Your attention to detail, clear communication and ability to manage competing priorities will contribute directly to the smooth running of both physical and virtual hearings.

We’re looking for someone who is organised, proactive and committed to delivering high‑quality work. You’ll thrive in a busy environment, be confident managing competing priorities and take pride in providing excellent customer service. You’ll bring:

• Experience providing administrative support within a busy office or customer focused environment
• Strong organisational skills with the ability to prioritise workloads and meet deadlines accurately
• Excellent written and verbal communication skills with a professional and empathetic approach
• Good IT skills, including Microsoft Office applications and Adobe software packages
• A high level of attention to detail and the ability to handle sensitive and confidential information appropriately
• A collaborative mindset and willingness to support colleagues and contribute positively to the team
• A commitment to equality, diversity and inclusion in the way you work and interact with others

Please note that this role requires you to review and work with sensitive and distressing material relating to fitness to practice cases and you will be given the appropriate support to deal with this material.

Benefits include:

• 30 days annual leave
• Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
• Life Insurance – 4 x current salary
• Hybrid working
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.