At a Glance
- Tasks: Provide hands-on IT support and ensure a seamless experience for all users.
- Company: Join a collaborative and customer-focused IT team at NMC.
- Benefits: 30 days annual leave, enhanced pension, hybrid working, and more perks.
- Other info: Embrace continuous learning in a dynamic environment with great career growth.
- Why this job: Make a real impact by improving IT services and supporting your colleagues.
- Qualifications: Strong troubleshooting skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 € per year.
About the team
You’ll be joining a collaborative and customer-focused IT team dedicated to delivering reliable, high-quality support across all NMC offices. The team plays a critical role in ensuring colleagues can work effectively, whether in the office or remotely, by maintaining secure, efficient, and user-friendly IT systems.
Your role and impact
As an End User Support Technician, you’ll be the first point of contact for IT support, providing hands‑on assistance and ensuring a seamless experience for all users. You’ll triage and resolve incidents and service requests within agreed service levels, balancing responsiveness with quality service delivery. Your day‑to‑day work will include supporting walk‑up queries, troubleshooting hardware and software issues, and maintaining office IT equipment to ensure it is always functional and available. You’ll also manage user accounts, system access, and configurations using administrative tools, while collaborating with internal and third‑party resolver groups to ensure timely resolution of more complex issues. Beyond reactive support, you’ll play a proactive role—capturing insights from incidents, identifying recurring problems, and contributing to knowledge sharing across the team. You’ll support key processes such as onboarding and offboarding, ensuring equipment and licences are correctly managed, and help maintain accurate asset records. Your impact will be felt in the reliability of IT services, the confidence of end users, and the continuous improvement of systems and processes that support the organisation’s wider goals.
What You Will Bring
You’ll bring strong technical troubleshooting skills across hardware and software, including experience with laptop builds, remote support tools, and system administration platforms such as Microsoft Azure and Intune. A solid understanding of ITIL principles, incident management, and change management will enable you to work effectively within structured service environments. Equally important is your customer‑focused mindset. You’ll be confident supporting users both in person and remotely, able to explain technical concepts in clear, accessible language, and skilled at prioritising multiple requests based on impact. You’ll be someone who looks for patterns and opportunities to improve—creating guidance, sharing knowledge, and helping prevent recurring issues. Collaboration will come naturally to you, as you build relationships across teams and contribute to shared outcomes. A commitment to continuous learning and development is key, along with a proactive approach to staying up to date with modern workplace technologies and cloud‑based applications.
Benefits
- 30 days annual leave
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid working
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans
End User Support Technician employer: The Nursing and Midwifery Council
At NMC, we pride ourselves on being an exceptional employer, offering a collaborative and customer-focused work environment that empowers our IT team to deliver high-quality support across all offices. With generous benefits such as 30 days of annual leave, enhanced pension contributions, and a commitment to employee growth through continuous learning opportunities, we ensure that our End User Support Technicians thrive both personally and professionally. Our hybrid working model and supportive culture foster a sense of belonging, making NMC a truly rewarding place to advance your career in IT.
Contact Detail:
The Nursing and Midwifery Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land End User Support Technician
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on NMC and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their collaborative IT team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with hardware and software issues, brush up on common problems and solutions. Maybe even set up a mock scenario with a friend to demonstrate your hands-on support abilities.
✨Tip Number 3
Show off your customer service mindset! During interviews, share examples of how you've helped users in the past. Highlight your ability to explain technical concepts in simple terms—this is key for an End User Support Technician.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at NMC.
We think you need these skills to ace End User Support Technician
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical troubleshooting skills in your application. We want to see your experience with hardware, software, and any relevant tools like Microsoft Azure and Intune. Don’t forget to mention how you’ve used these skills to help users in the past!
Customer-Focused Mindset:Since we’re all about delivering top-notch support, it’s crucial to showcase your customer service skills. Share examples of how you’ve helped users, both in person and remotely, and how you’ve communicated complex tech stuff in a way that’s easy to understand.
Be Proactive:We love candidates who take initiative! In your application, talk about times when you’ve identified recurring issues or improved processes. This shows us that you’re not just reactive but also keen on making things better for everyone.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and what we do!
How to prepare for a job interview at The Nursing and Midwifery Council
✨Know Your Tech Inside Out
Make sure you brush up on your technical troubleshooting skills, especially with hardware and software. Be ready to discuss your experience with laptop builds, remote support tools, and system administration platforms like Microsoft Azure and Intune. The more confident you are in these areas, the better you'll impress the interviewers.
✨Show Off Your Customer Focus
Since this role is all about supporting users, be prepared to demonstrate your customer-focused mindset. Think of examples where you've successfully helped users, both in person and remotely. Practice explaining technical concepts in simple terms, as this will show your ability to communicate effectively with non-technical colleagues.
✨Be Proactive About Problem-Solving
Highlight your ability to identify recurring issues and suggest improvements. Share any experiences where you've created guidance or contributed to knowledge sharing within a team. This shows that you're not just reactive but also proactive in enhancing IT services and processes.
✨Collaboration is Key
Emphasise your collaborative skills during the interview. Be ready to talk about how you've built relationships across teams and contributed to shared outcomes. This role requires working closely with internal and third-party resolver groups, so showcasing your teamwork abilities will definitely work in your favour.
