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- Tasks: Provide hands-on IT support and ensure a seamless experience for all users.
- Company: Join a collaborative IT team focused on delivering high-quality support.
- Benefits: Enjoy 30 days annual leave, hybrid working, and enhanced pension contributions.
- Other info: Flexible role with opportunities for continuous learning and development.
- Why this job: Make a real impact by improving IT services and user experiences.
- Qualifications: Strong troubleshooting skills and a customer-focused mindset are essential.
The predicted salary is between 37625 - 41805 ÂŁ per year.
Application Deadline: 15 May 2026
Department: Technology Services
Employment Type: Permanent - Full Time
Location: London, Portland Place
Reporting To: David Kelly
Compensation: ÂŁ37,625 - ÂŁ41,805 / year
Description
About the team
You’ll be joining a collaborative and customer-focused IT team dedicated to delivering reliable, high-quality support across all NMC offices. The team plays a critical role in ensuring colleagues can work effectively, whether in the office or remotely, by maintaining secure, efficient, and user-friendly IT systems. Working closely with technical specialists, developers, and business stakeholders, the team is committed to continuous improvement—sharing knowledge, identifying trends, and enhancing the overall user experience. You’ll be part of an environment that values learning, adaptability, and strong cross-team relationships.
Your role and impact
As an End User Support Technician, you’ll be the first point of contact for IT support, providing hands‑on assistance and ensuring a seamless experience for all users. You’ll triage and resolve incidents and service requests within agreed service levels, balancing responsiveness with quality service delivery. Your day‑to‑day work will include supporting walk‑up queries, troubleshooting hardware and software issues, and maintaining office IT equipment to ensure it is always functional and available. You’ll also manage user accounts, system access, and configurations using administrative tools, while collaborating with internal and third‑party resolver groups to ensure timely resolution of more complex issues. Beyond reactive support, you’ll play a proactive role—capturing insights from incidents, identifying recurring problems, and contributing to knowledge sharing across the team. You’ll support key processes such as onboarding and off‑boarding, ensuring equipment and licences are correctly managed, and help maintain accurate asset records. Your impact will be felt in the reliability of IT services, the confidence of end users, and the continuous improvement of systems and processes that support the organisation’s wider goals.
What you will bring
You’ll bring strong technical troubleshooting skills across hardware and software, including experience with laptop builds, remote support tools, and system administration platforms such as Microsoft Azure and Intune. A solid understanding of ITIL principles, incident management, and change management will enable you to work effectively within structured service environments. Equally important is your customer‑focused mindset. You’ll be confident supporting users both in person and remotely, able to explain technical concepts in clear, accessible language, and skilled at prioritising multiple requests based on impact. You’ll be someone who looks for patterns and opportunities to improve—creating guidance, sharing knowledge, and helping prevent recurring issues. Collaboration will come naturally to you, as you build relationships across teams and contribute to shared outcomes. A commitment to continuous learning and development is key, along with a proactive approach to staying up to date with modern workplace technologies and cloud‑based applications.
Benefits
- 30 days annual leave
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid working
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans
Additional Information
The role is flexible, and while you will be posted initially to a team, it may require movement between teams as the flow of work dictates. This flexible approach enables us to provide the best possible service to our registrants and achieve outcomes quickly and within a reasonable timeframe. It will not change your terms and conditions and will be discussed with you prior to taking up the post. We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Prior to submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part‑time role, please pro‑rate office attendance based on the number of days you would be working. It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However, in exceptional circumstances, a salary above the bottom of the pay band may be offered, subject to proof of current earnings. All staff receive an annual salary review and a progressive pay approach. We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need additional support to enable you to make an application with us. All roles are subject to pre‑employment checks. The role may become subject to DBS and further vetting checks in the future.
End User Support Technician in City of Westminster employer: The Nursing and Midwifery Council
Contact Detail:
The Nursing and Midwifery Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Technician in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work at NMC or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service approach. Think of real-life examples where you’ve solved problems or improved user experiences—these stories will make you stand out!
✨Tip Number 3
Don’t forget to showcase your collaborative spirit! During interviews, highlight how you’ve worked with teams to tackle challenges. NMC values strong cross-team relationships, so let them know you’re all about teamwork.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to contribute to the awesome work we do at NMC.
We think you need these skills to ace End User Support Technician in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the End User Support Technician role. We want to see how you can contribute to our collaborative IT team!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical troubleshooting skills! Mention your experience with hardware, software, and any relevant tools like Microsoft Azure and Intune. We love seeing candidates who are tech-savvy!
Emphasise Customer Focus: Since this role is all about providing top-notch support, make sure to highlight your customer-focused mindset. Share examples of how you've helped users in the past, whether in person or remotely. We value a friendly approach!
Apply Through Our Website: Remember to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling. We can’t wait to hear from you!
How to prepare for a job interview at The Nursing and Midwifery Council
✨Know Your Tech Inside Out
Make sure you brush up on your technical troubleshooting skills, especially with hardware and software. Be ready to discuss your experience with laptop builds, remote support tools, and platforms like Microsoft Azure and Intune. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since you'll be the first point of contact for IT support, it's crucial to demonstrate your customer-focused mindset. Prepare examples of how you've successfully supported users in the past, both in person and remotely. Practice explaining technical concepts in simple terms—this will highlight your ability to communicate effectively.
✨Be Proactive About Problem-Solving
Think about times when you've identified recurring issues and contributed to solutions. Bring these examples to the interview to showcase your proactive approach. Discuss how you capture insights from incidents and share knowledge with your team, as this aligns perfectly with the role's focus on continuous improvement.
✨Emphasise Collaboration and Adaptability
The role requires strong cross-team relationships, so be prepared to talk about your collaborative experiences. Share instances where you've worked with different teams or stakeholders to achieve shared outcomes. Also, highlight your adaptability, especially in a flexible work environment, to show that you can thrive in dynamic situations.