At a Glance
- Tasks: Lead and support a dynamic Customer Service team to deliver exceptional experiences.
- Company: Join The Nursery Store, where customer experience is our top priority.
- Benefits: Competitive salary up to £30,000, free parking, and a supportive work culture.
- Other info: Flexible working hours with opportunities for growth and development.
- Why this job: Shape the future of customer service while developing your leadership skills.
- Qualifications: Experience in customer service supervision and strong coaching abilities required.
The predicted salary is between 30000 - 30000 £ per year.
We are looking for an experienced Customer Service Supervisor to help lead our growing Customer Service team at The Nursery Store.
This is a hands‑on leadership role where you will support our Customer Service Management team in delivering an outstanding experience for our customers while driving team performance, coaching colleagues and continually improving how we work.
You will play a key role in developing people, managing daily operations and ensuring our customers receive a consistent, fair and efficient service across every channel.
- What You’ll Be Doing
- Leading and supporting a team of Customer Service Advisors.
- Coaching colleagues to achieve individual and departmental KPIs.
- Managing daily workflow across email, live chat, telephone, social media and marketplace platforms.
- Handling complex customer queries and escalated complaints.
- Monitoring quality, productivity and customer satisfaction.
- Producing performance reports and identifying improvement opportunities.
- Working closely with other departments to resolve customer issues and improve processes.
- Supporting training, development and performance reviews.
- Helping create a positive, supportive and high‑performing team culture.
- What We’re Looking For
You will already have experience supervising or leading a customer service team and enjoy helping others succeed.
You will be confident making decisions, solving problems and managing competing priorities whilst maintaining a strong customer focus.
We are looking for someone who is
- A natural leader.
- Passionate about delivering exceptional customer service.
- Organised and highly motivated.
- Commercially aware.
- An excellent communicator.
- Comfortable working with performance data and KPIs.
- Focused on continuous improvement.
With experience of
- Supervisory experience within a customer service environment.
- Strong coaching and people management skills.
- Experience handling customer complaints and escalations.
- Excellent written and verbal communication skills.
- Good IT skills and experience using CRM systems.
- Hours and Salary
This is a full-time, permanent position.
Working hours are 37.5 hours per week across Monday – Sunday.
Salary up to £30,000 per annum, depending on experience.
Where We Are
Our office is easy to reach
Just off Junction 22 of the M60/A62.
Free onsite parking available.
Closest train station: Moston.
Closest tram stop: Hollinwood (5-minute walk).
Why Work With Us?
You will be joining a business that places customer experience at the heart of everything we do.
You will have the opportunity to influence how our department operates, develop your leadership skills and play an important role in shaping the future of our Customer Service team.
If you are passionate about leading people and delivering exceptional customer experiences, we would love to hear from you.
We welcome applicants from all backgrounds.
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Customer Service Supervisor employer: The Nursery Store
At The Nursery Store, we pride ourselves on fostering a dynamic and supportive work environment where our employees can thrive. As a Customer Service Supervisor, you will not only lead a passionate team but also have the opportunity to enhance your leadership skills while contributing to a culture that prioritises exceptional customer service. With convenient access to our office and a commitment to employee development, we offer a rewarding career path for those eager to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Nursery Store. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Nursery Store before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Nursery Store:Your cover letter is your chance to shine! Tell us why you want to work at The Nursery Store specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Nursery Store!
How to prepare for a job interview at The Nursery Store
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
