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For Companies At a Glance
- Tasks: Lead digital projects and optimise user experiences to drive sales growth across APAC.
- Company: Join Volta, the world's largest Travel Experience company with a global presence.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Why this job: Be at the forefront of digital transformation in the travel industry and make a real impact.
- Qualifications: 10+ years in digital project management and a strong understanding of e-commerce.
- Other info: Dynamic environment with a focus on innovation and continuous improvement.
The predicted salary is between 48000 - 84000 £ per year.
Volta is the world's leading and largest Travel Experience (Retail, Convenience, F&B) company with over 5,500 outlets, more than 1,200 locations, and over 77,000 employees in more than 70 countries. We operate primarily at airports as well as other travel channels, including motorways, railways, cruises, border shops, and downtown. We are on a journey towards our Destination 2027 strategy, creating a travel experience revolution by putting the traveler at our core.
A key role within the Regional Omnichannel Experience function, this position is responsible for delivering sales growth and achieving the APAC business plan through the strategic use of digital platforms and tools. The Omnichannel Experience Manager leads digital projects, optimizes user experiences, and activates marketing strategies that drive customer engagement and revenue across all APAC business lines (Travel Retail, Convenience, F&B).
Responsibilities
- Program / Project Management
- Lead the rollout of digital programs across APAC, digital partnerships, and digital ordering for Travel Retail and F&B, focusing on driving digital penetration and revenue growth.
- Oversee the end-to-end project delivery cycle, ensuring initiatives are delivered on time, within budget, and according to scope.
- Act as the central coordination point between digital & technology teams, external vendors, and local market operations.
- E-Commerce Platform & User Experience
- Lead ongoing user experience and performance optimisation of digital touchpoints in APAC.
- Drive local digital roadmaps, ensuring feature development is aligned to APAC local requirements.
- Loyalty (Club Avolta) and CRM
- Rollout Club Avolta for new markets and businesses; set loyalty KPIs for each market.
- Establish and operationalize CRM marketing capabilities for APAC.
- Advise countries on database segmentation, creative production, and performance monitoring.
- Digital Marketing, Social Media, and Content Activation
- Localize and optimise digital marketing campaigns to drive traffic and conversions.
- Track campaign performance, analyse results, and identify opportunities to optimize ROI.
- Digital Capability Building
- Coach country omnichannel teams on project planning, digital operations, and analytics.
- Track and report on the performance and impact of digital initiatives.
What We Are Looking For
- Bachelor's degree in Digital Marketing, Business, Information Systems, or related field.
- 10+ years' experience in digital project management, e-commerce, CRM, or digital marketing.
- Proven track record of using strategies, digital tools, and platforms to drive market growth.
- Hands-on experience with CRM platforms, eCommerce systems, digital analytics, and marketing automation tools.
- Prior experience working across APAC markets.
Key Skills & Attributes
- Strong digital project management and stakeholder coordination skills.
- Analytical mindset with proficiency in data-driven decision making.
- Excellent collaboration skills, able to work effectively across global matrixed organisation.
- Highly adaptable, innovative, and able to work in a fast-paced environment.
- Deep subject matter expertise in e-commerce, omnichannel, CRM, digital marketing, user experience, and conversion optimisation.
Personal Qualities
- Excellent communication skills in English and Chinese (Mandarin, Cantonese).
- Strategic thinker with a passion for digital transformation and growth.
- Results-oriented and proactive in identifying opportunities for improvement.
- Able to influence and motivate others to embrace new digital practices.
- Hands-on and action-oriented, leading change from the front.
Omnichannel Experience Manager - Digital in London employer: THE NUANCE GROUP (SINGAPORE) PTE. LTD.
Contact Detail:
THE NUANCE GROUP (SINGAPORE) PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Omnichannel Experience Manager - Digital in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Omnichannel Experience Manager role. Tailor your examples to highlight your digital project management and e-commerce expertise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Volta and contributing to their travel experience revolution.
We think you need these skills to ace Omnichannel Experience Manager - Digital in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Omnichannel Experience Manager role. Highlight your relevant experience in digital project management and e-commerce, and show us how you can contribute to our mission of revolutionising travel experiences.
Showcase Your Skills: We want to see your skills in action! Use specific examples from your past work to demonstrate your expertise in digital marketing, CRM, and user experience optimisation. This will help us understand how you can drive customer engagement and revenue growth.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforward communication that gets right to the heart of your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Volta!
How to prepare for a job interview at THE NUANCE GROUP (SINGAPORE) PTE. LTD.
✨Know Your Digital Stuff
Make sure you brush up on the latest digital marketing trends and tools, especially those relevant to e-commerce and CRM. Familiarise yourself with platforms like Salesforce Marketing Cloud and Google Analytics, as these will likely come up in conversation.
✨Showcase Your Project Management Skills
Prepare examples of past projects where you successfully led digital initiatives. Be ready to discuss how you managed timelines, budgets, and stakeholder communications. This role is all about project management, so highlight your experience in this area.
✨Understand the APAC Market
Since this position focuses on the APAC region, do your homework on the specific markets you'll be working with. Understand their customer dynamics and digital behaviours, and be prepared to discuss how you would tailor strategies for different countries.
✨Be Ready to Collaborate
This role requires strong collaboration skills, so think of examples where you've worked effectively in a team or across departments. Highlight your ability to influence and motivate others, as well as your experience in coaching teams on digital practices.
