Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and enhance guest experiences while developing impactful training programmes.
- Company: A top travel retail company in Greater London with a focus on customer service excellence.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Why this job: Shape the future of guest experiences across APAC and drive loyalty.
- Qualifications: 8-10 years in customer service or training, with a relevant Bachelor's degree.
- Other info: Join a dynamic team dedicated to fostering a culture of excellence.
The predicted salary is between 36000 - 60000 £ per year.
A leading travel retail company in Greater London is seeking a Guest Experience Manager to enhance customer service standards and drive guest loyalty across APAC. The successful candidate will have 8-10 years in customer service or training roles, a Bachelor's degree related to Hospitality or Business, and strong leadership abilities.
This role requires expertise in developing training programs and using customer feedback tools to drive service improvements, fostering a culture of excellence within the organization.
APAC Guest Experience Leader & Training Coach in London employer: THE NUANCE GROUP (SINGAPORE) PTE. LTD.
Contact Detail:
THE NUANCE GROUP (SINGAPORE) PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land APAC Guest Experience Leader & Training Coach in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel retail industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities that aren't advertised.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Tailor your responses to show how your experience aligns with their mission, especially in enhancing customer service standards and driving guest loyalty.
✨Tip Number 3
Showcase your training expertise! Be ready to discuss specific training programs you've developed and how they improved customer service. Use real examples to illustrate your impact and leadership abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace APAC Guest Experience Leader & Training Coach in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and training roles. We want to see how your background aligns with the Guest Experience Manager position, so don’t be shy about showcasing your relevant skills and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about enhancing guest experiences and how your leadership abilities can drive loyalty across APAC. Keep it engaging and personal!
Showcase Your Training Expertise: Since this role involves developing training programs, make sure to include specific examples of training initiatives you've led in the past. We love seeing how you've used feedback tools to improve service standards!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at THE NUANCE GROUP (SINGAPORE) PTE. LTD.
✨Know Your Stuff
Make sure you’re well-versed in the company’s values and customer service standards. Research their approach to guest experience in the APAC region, and be ready to discuss how your past experiences align with their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities, especially in training and developing teams. Think of specific situations where you’ve successfully implemented training programmes or improved service standards.
✨Use Data to Your Advantage
Familiarise yourself with customer feedback tools and be prepared to discuss how you’ve used data to drive service improvements in previous roles. This shows you can leverage insights to enhance guest loyalty.
✨Cultivate a Culture of Excellence
Be ready to share your vision for fostering a culture of excellence within a team. Discuss strategies you’ve employed in the past to motivate staff and create an environment focused on outstanding guest experiences.
