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For Companies At a Glance
- Tasks: Welcome customers, support transactions, and deliver outstanding service in a friendly environment.
- Company: Join The Nottingham Building Society, a community-focused mutual with a rich history.
- Benefits: Competitive salary, annual bonus, 29 days leave, and personal development opportunities.
- Why this job: Make a real impact by helping customers achieve their financial goals and home ownership dreams.
- Qualifications: Strong communication skills and a proactive attitude; no financial experience needed.
- Other info: Inclusive culture with a commitment to diversity and community support.
The predicted salary is between 20000 - 21000 £ per year.
About The Role
Contract type: 12 month FTC
Hours: Part time, 21 hours per week (3 full days per week, including Saturdays)
Location: Worksop, Nottinghamshire, S80
Salary: Starting at £25,000, with progression to £25,500 once fully competent. The salary shown is the full-time equivalent. For part-time hours, we’ll calculate a pro-rated salary based on your agreed working pattern.
This role is based on site, giving you the chance to connect face-to-face with your team and customers every day.
As a Savings Customer Ambassador at The Nottingham Building Society, you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customer’s shoes and understanding their needs through great conversations and service.
Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners.
Responsibilities
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score
- Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations
- Thoroughly understand our customer’s needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals
- Be a proactive force for good at the heart of your local communities by achieving the Network goal
- Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience
- Continue to learn and grow by owning your development to support your ongoing development journey and career development
About you
- You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences
- Strong communication skills both face to face, written and via phone/email
- Highly self-motivated and proactive in approach
- Digitally confident, open to new ways of working and change resilient
- High empathy with a strong desire to do the right thing for our colleagues, customers and the community
- Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us!
Rewards & Benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers
- A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint
- We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you
- Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders
Embracing Diversity Together
We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.
Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.
About Us
We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members.
Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.
Customer Service Representative in Worksop employer: The Nottingham
Contact Detail:
The Nottingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Worksop
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Nottingham Building Society. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and empathy, as these are key for the Savings Customer Ambassador role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be yourself! Authenticity goes a long way in interviews. Share your personal experiences and how they relate to the role. Show your passion for helping customers and your willingness to learn and grow within the company. They want to see the real you!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Representative in Worksop
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples that demonstrate your customer service skills and how you can contribute to our team.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the Customer Service Representative role.
Apply Through Our Website: Don’t forget to apply via our careers site! It’s the best way to ensure your application gets to us directly. Plus, if you need any adjustments during the process, just reach out to our Careers team!
How to prepare for a job interview at The Nottingham
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Savings Customer Ambassador. Familiarise yourself with the customer journey and think about how you can contribute to creating outstanding customer experiences.
✨Showcase Your Communication Skills
As this role involves face-to-face interactions, practice your communication skills. Prepare examples of how you've successfully engaged with customers in the past, whether in person or over the phone, to demonstrate your ability to connect and empathise.
✨Embrace the Digital Aspect
Since the role requires supporting customers with technology, be ready to discuss your digital confidence. Think of instances where you've helped others navigate digital services, as this will show your adaptability and willingness to embrace change.
✨Be Yourself and Stay Positive
The Nottingham Building Society values a proactive and positive attitude. During the interview, let your personality shine through and express your genuine desire to help customers and contribute to the community. Remember, they want to see the real you!