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For Companies At a Glance
- Tasks: Be the friendly face of customer service, helping clients with their savings and financial goals.
- Company: Join a community-focused mutual that values its members over shareholders.
- Benefits: Enjoy competitive pay, generous leave, and a supportive work environment.
- Other info: Embrace diversity and contribute to local communities through volunteering opportunities.
- Why this job: Make a real difference in people's lives while growing your career in a dynamic setting.
- Qualifications: No experience needed, just a positive attitude and great communication skills.
The predicted salary is between 25000 - 25500 £ per year.
About The Role
- Contract type: Permanent
- Hours: Part Time, 21 hours per week
- Location: Dinnington, S25
- Salary: Starting at £25,000, with progression to £25,500 once fully competent. Salary will be pro rata for part-time hours.
At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you don’t feel you tick every box, we’d still genuinely love to hear from you. This role is based on site, giving you the chance to connect face‑to‑face with your team and customers every day.
As a Savings Customer Ambassador at The Nottingham Building Society you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end‑to‑end customer journey, walking in our customer’s shoes and understanding their needs through great conversations and service. Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners.
Here’s a taste of what you will be doing as a Savings Customer Ambassador:
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch‑based systems whilst creating a strong customer first culture.
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score.
- Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations.
- Thoroughly understand our customer’s needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals.
- Be a proactive force for good at the heart of your local communities by achieving the Network goal.
- Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience.
- Continue to learn and grow by owning your development to support your ongoing development journey and career development.
About you
- You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences.
- Strong communication skills both face to face, written and via phone/email.
- Highly self‑motivated and proactive in approach.
- Digitally confident, open to new ways of working and change resilient.
- High empathy with a strong desire to do the right thing for our colleagues, customers and the community.
Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us!
Reward & Benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development.
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
- A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
- We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation.
- Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.
Embracing Diversity Together
We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation.
About Us
We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So we’re always striving to do the right thing for our team, communities and members. Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring.
Customer Service Representative in Rotherham employer: The Nottingham
Contact Detail:
The Nottingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Rotherham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Nottingham Building Society. Understand their values and mission, especially their commitment to community and customer service. This will help you connect better during your conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on showcasing your customer service skills and how you can contribute to creating outstanding experiences for customers.
✨Tip Number 3
Be yourself! Authenticity goes a long way. Share your personal experiences and how they relate to the role. Show your passion for helping others and your proactive attitude – it’s what they’re looking for!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative in Rotherham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Representative role. Mention specific examples that demonstrate your customer service skills and how you can contribute to our team.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using straightforward language and keeping your points concise. This helps us quickly understand why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply via our careers site! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at The Nottingham
✨Know the Company Inside Out
Before your interview, take some time to research Nottingham Building Society. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Savings Customer Ambassador, your ability to engage with customers is key. Prepare examples from your past experiences where you provided outstanding customer service. Think about how you handled difficult situations and turned them into positive outcomes.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise what they say to show you’re engaged. This will reflect your ability to connect with customers face-to-face.
✨Embrace the Digital Aspect
Since the role involves supporting customers with technology, be ready to discuss your digital confidence. Share any experiences you have with digital tools or platforms, and express your willingness to learn new technologies that can enhance customer experience.