At a Glance
- Tasks: Lead savings operations and ensure smooth, compliant service delivery for customers.
- Company: Join a forward-thinking organisation focused on customer outcomes and operational excellence.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and leadership development.
- Why this job: Make a real difference in customer experiences while shaping the future of operations.
- Qualifications: Strong knowledge of savings products and excellent communication skills required.
The predicted salary is between 50000 - 60000 € per year.
About the Role
Contract type: Permanent
Hours: Full-time, 35 hours
Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
You’ll take ownership of our end‑to‑end savings, payments, and specialist support operations — setting the direction, building strong leadership capability, and ensuring everything runs smoothly, efficiently, and compliantly. At the heart of this role is delivering fair, consistent, and compassionate outcomes for customers, especially in complex or sensitive situations, while strengthening how we learn from and respond to complaints. You’ll also play a key role in supporting our branch network, building confidence in decision‑making and reducing reliance on escalation. Working closely with product, risk, compliance, legal, and technology, you’ll help shape a resilient, scalable, and high‑performing operation fit for the future.
Responsibilities
- Lead savings operations, payments, and specialist customer support
- Set priorities and ensure efficient, compliant service delivery
- Establish and shape the Payments function
- Use data and insight to improve performance, quality, and customer outcomes
- Act as escalation point for complex cases and oversee complaints handling
- Ensure alignment with regulatory requirements and manage operational risk
- Embed strengths across teams through coaching, development, and collaboration
- Drive continuous improvement across processes and customer journeys
- Support change, innovation, and operational resilience
- Act as deputy to the Senior Payments Services Manager
Qualifications
- Strong knowledge of savings products, ISA regulations, and customer journeys
- Understanding of key regulatory frameworks (Consumer Duty, FCA, DISP)
- Excellent communication skills, able to simplify complex issues
- Empathy‑led approach with strong problem‑solving and decision‑making
- Ability to analyse data, MI, and customer trends to drive improvements
- Confidence influencing senior stakeholders and working cross‑functionally
- Experience running complex, customer‑facing operations in a regulated environment
- Proven track record in complaints, vulnerability, and customer outcomes
- Strong leadership experience, building capable and high‑performing teams
- Ability to drive operational improvement using data and insight
- Confident managing risk, governance, and regulatory requirements
Savings Service & Operations Manager in Nottingham employer: The Nottingham
As a Savings Service & Operations Manager at our Nottingham Head Office, you will join a dynamic and supportive work culture that prioritises employee growth and development. With hybrid working options and a commitment to delivering compassionate customer outcomes, we empower our team members to lead with confidence while fostering innovation and continuous improvement. Our focus on collaboration across departments ensures that you will have the resources and support needed to excel in your role and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Savings Service & Operations Manager in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show how your experience aligns with their mission, especially when it comes to delivering fair and compassionate outcomes for customers.
✨Tip Number 3
Practice your responses to common interview questions, focusing on your leadership experience and problem-solving skills. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that position!
We think you need these skills to ace Savings Service & Operations Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Savings Service & Operations Manager role. Highlight your leadership experience and any relevant knowledge of savings products and regulations to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your empathy-led approach can help us deliver exceptional customer outcomes. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We love seeing candidates who can simplify challenges and drive improvements, especially in regulated environments like ours.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at The Nottingham
✨Know Your Stuff
Make sure you brush up on your knowledge of savings products and ISA regulations. Familiarise yourself with the key regulatory frameworks like Consumer Duty and FCA guidelines. This will not only show your expertise but also demonstrate your commitment to compliance and customer outcomes.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in building high-performing teams. Think about times when you've successfully coached or developed team members, and be ready to discuss how you can apply those skills to lead operations effectively.
✨Emphasise Empathy and Problem-Solving
Since the role involves handling complex customer situations, be prepared to discuss your empathy-led approach. Share specific instances where you've resolved sensitive issues, showcasing your ability to simplify complex problems and deliver compassionate outcomes.
✨Data-Driven Decision Making
Demonstrate your ability to analyse data and use insights to drive improvements. Bring examples of how you've used data to enhance performance and customer journeys in previous roles. This will show that you're not just a leader but also someone who leverages information for operational success.
