Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and transform mortgage operations, driving growth and enhancing customer experiences.
- Company: Join Nottingham Building Society, a member-owned mutual with a strong community focus.
- Benefits: Competitive salary, bonus scheme, healthcare, generous leave, and personal development support.
- Why this job: Make a real impact in a pivotal leadership role within a dynamic and innovative environment.
- Qualifications: Proven leadership experience in financial services, particularly in mortgages and operational management.
- Other info: Embrace diversity and contribute to sustainability initiatives while enjoying a supportive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Contract type: Permanent
Hours: Full-time, 35 hours
Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
This is a pivotal leadership role shaping the future of our mortgage operations. As the Mortgage Operations Director you will lead and transform the Society’s end-to-end mortgage lifecycle from underwriting and new lending through to servicing, arrears, and litigation - playing a key role in delivering our ambition to be recognised as an innovative specialist lender. Through the intelligent use of technology, data, and operational excellence, you will drive meaningful growth, elevate customer outcomes, and build a resilient, future‑ready operation. This is a high‑impact leadership opportunity for someone energised by scale, complexity, and the chance to leave a lasting legacy.
Here’s a taste of what you will be doing:
- Strategic Leadership
- Define and deliver the mortgage operations strategy to support asset growth.
- Lead end-to-end digitisation and automation of the mortgage journey, embedding platforms including MQube, Credit Hub, and advanced decisioning tools.
- Develop a low-cost, inflation-resilient servicing model for existing customers.
- Foster an empowered, high-performance culture with clear career progression.
- Operational Excellence
- Build a flexible, scalable, high-performing operations function to support rapid growth and complex lending.
- Ensure operating models, processes, and procedures deliver efficiency and excellent customer outcomes.
- Evaluate and manage the mortgage supply chain to ensure future-fit underwriting and servicing capability.
- Customer & Broker Experience
- Deliver differentiated digital journeys combining speed, certainty, and expert underwriting.
- Build a strong broker reputation for flexibility and customer-focused decision-making.
- Technology & Data Enablement
- Realise full benefits of the new origination platform, leveraging OCR and AI to simplify journeys for brokers, customers, and colleagues.
- Use data and advanced analytics to enhance decisioning, affordability, and product innovation.
- Own and optimise core systems including Summit, FileNet, CRMS, Avaya, Activate, and MQube.
- Governance & Compliance
- Ensure operational resilience, effective risk management, and ownership of Important Business Services, BCPs, and first-line mortgage controls.
- Participate in key committees and strategic programmes, ensuring compliance with regulatory and T&C frameworks.
About you:
- Knowledge & Expertise
- Strong understanding of financial services, particularly mortgages.
- Knowledge of Training & Competence (T&C) frameworks and regulatory requirements.
- Experience in budgeting, forecasting, and capacity planning at a senior level.
- Familiarity with Business Continuity Planning, Operational Resilience, and Important Business Services.
- Strong insight into transforming business and customer propositions through digitisation.
- Experience
- Proven senior leader with excellent communication, negotiation, and interpersonal skills.
- Significant strategic and operational management experience.
- Experienced in leading change and process improvement initiatives.
- Skilled in developing and delivering effective strategic and operational plans.
- Highly numerate, able to translate complex data into clear, actionable insights.
- Expertise in capability and capacity management to build agile, scalable teams.
- Strong understanding of how process and IT solutions enable digital service excellence.
- Experience representing operations at committee and project levels.
- Proven management experience in areas such as arrears, underwriting, and complaints.
Reward & Benefits
A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, £5,500 car allowance, Bupa healthcare, 29 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work. A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers. A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint. We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you. Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.
Embracing Diversity Together
We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.
About Us
We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members. Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.
Mortgage Operations Director in Nottingham employer: The Nottingham
Contact Detail:
The Nottingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Operations Director in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you’re the right fit for the Mortgage Operations Director role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in financial services and operational excellence can drive growth and improve customer outcomes. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you need any adjustments during the process, just drop us an email at careers@thenottingham.com.
We think you need these skills to ace Mortgage Operations Director in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Mortgage Operations Director role. Highlight your experience in financial services, especially in mortgages, and showcase any leadership roles you've held. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our vision of being an innovative specialist lender. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Use specific examples to demonstrate how you've driven growth or improved processes in previous roles. We’re looking for someone who can make a real impact!
Apply Through Our Website: Remember to apply via the application button on our careers site. It’s the easiest way for us to receive your application and ensures you’re considered for the role. If you need any adjustments during the process, just drop us an email at careers@thenottingham.com!
How to prepare for a job interview at The Nottingham
✨Know Your Stuff
Make sure you have a solid understanding of the mortgage lifecycle and the specific technologies mentioned in the job description, like MQube and Credit Hub. Brush up on your knowledge of financial services and regulatory requirements to show you're well-prepared.
✨Showcase Your Leadership Skills
As this role is all about strategic leadership, be ready to discuss your past experiences leading teams and driving change. Prepare examples that highlight your ability to foster a high-performance culture and how you've successfully managed complex operations.
✨Emphasise Customer Focus
The Society values customer outcomes, so be prepared to talk about how you've improved customer experiences in previous roles. Share specific examples of how you've used data and technology to enhance service delivery and decision-making.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the company’s future. Inquire about their vision for the mortgage operations strategy or how they plan to leverage technology for growth. This shows you're not just interested in the position but also in contributing to their goals.
