At a Glance
- Tasks: Deliver top-notch support to mortgage brokers via phone and email.
- Company: Join Nottingham Building Society, a leader in the mortgage industry.
- Benefits: Competitive salary, annual bonus, healthcare scheme, and generous leave.
- Other info: Hybrid working model with opportunities for personal development.
- Why this job: Make a real difference by helping brokers navigate the mortgage process.
- Qualifications: Experience in a fast-paced environment and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
About The Role
Contract type: Permanent
Hours: Full-time, 35 hours
Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
We’re hiring a Intermediary Support Officer! You’ll deliver excellent customer service to our mortgage broker partners via phone and email, supporting them as they place applications with Nottingham Building Society. By listening carefully and asking the right questions, you’ll assess cases against lending criteria, discuss any policy exceptions, and resolve queries efficiently. You’ll help ensure a smooth, friction‑free journey by providing timely case updates and supporting brokers with any questions or concerns throughout the application process.
Responsibilities
- Respond to a high volume of broker enquiries via phone, email, and web chat
- Provide excellent support to brokers using the online portal and for case updates
- Liaise with Underwriting, Lending Services and BDMs to resolve queries and progress cases smoothly
- Build strong relationships with brokers, networks, and mortgage clubs through proactive communication
- Clearly communicate lending criteria and identify opportunities for policy exceptions to support new business
- Maintain accurate criteria information across third‑party sourcing systems
- Support procuration fee queries and obtain broker feedback to improve service
- Work flexibly with teams across the Society to meet service demands and SLAs
- Contribute to business launches, compliance requirements and CSR initiatives
- Take ownership of your development and collaborate positively across teams
About you
- Experience operating in a fast‑paced telephony environment
- Experience making judgements on mortgage opportunities falling outside existing documented guidelines and making appropriate recommendations for exceptions to policy using knowledge, skills and experience to generate confidence in the intermediary market
- Experience managing complaints
- Desirable – CEMAP qualification
Reward & Benefits
A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus
Intermediary Support Officer in Nottingham employer: The Nottingham
Nottingham Building Society is an exceptional employer that prioritises employee well-being and professional growth. With a supportive work culture that encourages collaboration and innovation, employees benefit from hybrid working arrangements, competitive salaries, and a comprehensive healthcare scheme. The company fosters strong relationships with its mortgage broker partners, providing a meaningful opportunity to contribute to the community while developing valuable skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Intermediary Support Officer in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Nottingham Building Society, their values, and what they stand for. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you a standout candidate.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with brokers over the phone, it’s crucial to sound confident and friendly. Try role-playing with a mate or even record yourself to see how you come across.
✨Tip Number 3
Prepare for common questions! Think about scenarios where you might need to make exceptions to policy or handle complaints. Jot down your thoughts on how you'd tackle these situations, so you're ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Intermediary Support Officer in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Intermediary Support Officer role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of communication with brokers, it's essential to demonstrate your ability to convey information clearly. Use examples from your past experiences where you've successfully resolved queries or built relationships. We love a good story!
Be Specific About Your Experience:When discussing your background, focus on specific instances where you've worked in a fast-paced environment or dealt with mortgage applications. This will help us understand how your skills align with what we need at StudySmarter.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Nottingham
✨Know Your Stuff
Make sure you understand the mortgage process and the role of an Intermediary Support Officer. Brush up on lending criteria and be ready to discuss how you would handle policy exceptions. This shows that you're not just interested in the job, but that you’re prepared to hit the ground running.
✨Practice Active Listening
Since the role involves a lot of communication with brokers, practice your active listening skills. During the interview, demonstrate that you can listen carefully and ask insightful questions. This will show that you can assess cases effectively and provide the support brokers need.
✨Showcase Your Problem-Solving Skills
Be prepared to share examples of how you've resolved queries or complaints in previous roles. Highlight your ability to think on your feet and make judgements, especially when it comes to making recommendations for exceptions to policy. This will illustrate your capability to handle the fast-paced environment.
✨Build Rapport
During the interview, aim to build a connection with your interviewer. Use friendly body language and engage in conversation that reflects your ability to build strong relationships with brokers. This is key for the role, so showing your interpersonal skills can really set you apart.
