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For Companies At a Glance
- Tasks: Welcome customers, handle enquiries, and support transactions with a customer-first approach.
- Company: Nottingham Building Society, committed to inclusivity and community engagement.
- Benefits: Competitive salary, annual leave, healthcare scheme, and personal development opportunities.
- Other info: Embrace diversity and contribute to local communities while enjoying a dynamic workplace.
- Why this job: Join a friendly team, make a real impact, and grow your career in a supportive environment.
- Qualifications: Strong communication skills and a proactive attitude; no financial services experience needed.
The predicted salary is between 25000 - 25500 £ per year.
About The Role
- Contract type: 12 Month Fixed Term Contract
- Hours: Full Time, 35 hours per week
- Location: Ilkeston, DE7
- Salary: Starting at £25,000, with progression to £25,500 once fully competent
At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you don’t feel you tick every box, we’d still genuinely love to hear from you. This role is based on site, giving you the chance to connect face‑to‑face with your team and customers every day.
Key Responsibilities
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score
- Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations
- Thoroughly understand our customer’s needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals
- Be a proactive force for good at the heart of your local communities by achieving the Network goal
- Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience
- Continue to learn and grow by owning your development to support your ongoing development journey and career development
About you
- You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences
- Strong communication skills both face to face, written and via phone/email
- Highly self‑motivated and proactive in approach
- Digitally confident, open to new ways of working and change resilient
- High empathy with a strong desire to do the right thing for our colleagues, customers and the community
Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us!
Reward & Benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers
- A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint
- We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you
- Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders
Embracing Diversity Together
We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.
Customer Service Representative in Ilkeston employer: The Nottingham
Contact Detail:
The Nottingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Ilkeston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nottingham Building Society. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your ability to deliver outstanding service.
✨Tip Number 3
Show off your digital confidence! With the emphasis on embracing technology, be prepared to discuss how you've used digital tools in previous roles or how you adapt to new tech. This will highlight your readiness to support customers with their digital journey.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the company culture. This shows your enthusiasm and helps you figure out if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative in Ilkeston
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role. Mention specific experiences that demonstrate your strong communication skills and proactive attitude – we love seeing how you can contribute to our team!
Show Your Passion for Community: Since we value community involvement, share any experiences where you've made a positive impact in your local area. Whether it’s volunteering or helping out at events, we want to see your commitment to making a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and you’ll find all the details you need to make your submission stand out!
How to prepare for a job interview at The Nottingham
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with the key tasks like welcoming customers, handling enquiries, and promoting services. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples that highlight your ability to engage with customers effectively. Think about times when you’ve resolved issues or provided excellent service, and be ready to share these stories during the interview.
✨Emphasise Your Proactive Attitude
The job description mentions a proactive and positive attitude as essential. Be prepared to discuss how you've taken initiative in previous roles or situations. This could be anything from suggesting improvements to processes or going the extra mile for a customer.
✨Connect with Their Values
Nottingham Building Society values diversity and community involvement. Research their initiatives and think about how your personal values align with theirs. During the interview, express your commitment to inclusivity and community service, which will resonate well with their culture.