At a Glance
- Tasks: Engage with customers face-to-face and via phone, delivering outstanding service and support.
- Company: Join Nottingham Building Society, a community-focused organisation with an inclusive culture.
- Benefits: Starting salary of £25,000, flexible part-time hours, and full training provided.
- Other info: Opportunity for career growth and personal development in a supportive environment.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Strong communication skills and a proactive attitude are essential; no financial experience needed.
The predicted salary is between 20000 - 21000 € per year.
Contract type: 12 month FTC
Hours: Part time, 21 hours per week (3 full days per week, including Saturdays)
Location: Worksop, Nottinghamshire, S80
Salary: Starting at £25,000, with progression to £25,500 once fully competent. The salary shown is the full-time equivalent. For part-time hours, we’ll calculate a pro-rated salary based on your agreed working pattern.
This role is based on site, giving you the chance to connect face-to-face with your team and customers every day.
As a Savings Customer Ambassador at The Nottingham Building Society you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customer’s shoes and understanding their needs through great conversations and service. Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners.
Responsibilities:
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture.
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score.
- Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations.
- Thoroughly understand our customer’s needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals.
- Be a proactive force for good at the heart of your local communities by achieving the Network goal.
- Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience.
- Continue to learn and grow by owning your development to support your ongoing development journey and career development.
About you:
- You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences.
- Strong communication skills both face to face, written and via phone/email.
- Highly self-motivated and proactive in approach.
- Digitally confident, open to new ways of working and change resilient.
- High empathy with a strong desire to do the right thing for our colleagues, customers and the community.
- Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us!
Customer Service Representative employer: The Nottingham
At Nottingham Building Society, we pride ourselves on being an inclusive and supportive employer, offering a welcoming work environment in Worksop, Nottinghamshire. Our part-time Customer Service Representatives enjoy competitive salaries with clear progression paths, comprehensive training, and the opportunity to make a meaningful impact in the community through exceptional customer service. Join us to be part of a team that values personal growth and fosters a strong customer-first culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nottingham Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your authentic self shine through. They want to see how you’d fit into their culture, so don’t be afraid to share your experiences and how you can contribute to their customer-first approach.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Think about how your background aligns with the responsibilities of a Savings Customer Ambassador and showcase that in your writing.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by using straightforward language and keeping your sentences short. This helps us quickly see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to apply via our careers site! It’s the best way to ensure your application gets to us directly. Plus, if you have any questions or need adjustments, our Careers team is just an email away!
How to prepare for a job interview at The Nottingham
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Savings Customer Ambassador. Familiarise yourself with the customer journey and think about how you can contribute to creating outstanding customer experiences.
✨Showcase Your Communication Skills
Since this role involves face-to-face interactions, practice your communication skills. Prepare examples of how you've successfully handled customer enquiries in the past, whether in person or over the phone, to demonstrate your ability to engage effectively.
✨Emphasise Your Proactive Attitude
The Nottingham Building Society values a proactive approach. Be ready to discuss times when you've taken initiative to solve problems or improve customer service. This will show that you're not just reactive but also forward-thinking.
✨Be Ready to Discuss Digital Confidence
As the role involves embracing digital services, think about your experience with technology. Prepare to share how you've used digital tools in previous roles or how you're open to learning new systems, which will highlight your adaptability.
