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For Companies At a Glance
- Tasks: Be the friendly face of our branch, helping customers with their savings and financial goals.
- Company: Join Nottingham Building Society, a community-focused organisation with a commitment to inclusivity.
- Benefits: Enjoy a competitive salary, annual leave, healthcare benefits, and opportunities for personal growth.
- Other info: Embrace diversity and be part of a supportive team that values your contributions.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: No financial experience needed, just a positive attitude and great communication skills.
The predicted salary is between 25000 - 25500 £ per year.
About The Role
- Contract type: Permanent
- Hours: Full Time, 35 hours per week
- Location: Beeston, NG9
- Salary: Starting at £25,000, with progression to £25,500 once fully competent.
At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you don’t feel you tick every box, we’d still genuinely love to hear from you. This role is based on site, giving you the chance to connect face-to-face with your team and customers every day.
As a Savings Customer Ambassador at The Nottingham Building Society you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customer’s shoes and understanding their needs through great conversations and service. Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners.
Here’s a taste of what you will be doing as a Savings Customer Ambassador:
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score
- Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations
- Thoroughly understand our customer’s needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals
- Be a proactive force for good at the heart of your local communities by achieving the Network goal
- Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience
- Continue to learn and grow by owning your development to support your ongoing development journey and career development
About you:
- You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences
- Strong communication skills both face to face, written and via phone/ email
- Highly self-motivated and proactive in approach
- Digitally confident, open to new ways of working and change resilient
- High empathy with a strong desire to do the right thing for our colleagues, customers and the community
Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us!
Reward & Benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers
- A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint
- We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you
- Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders
Embracing Diversity Together
We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.
Customer Service Representative in Beeston employer: The Nottingham
Contact Detail:
The Nottingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Beeston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nottingham Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your authentic self shine through. The Nottingham Building Society values empathy and a positive attitude, so don’t be afraid to share your passion for helping customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative in Beeston
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Representative role. Mention specific examples that demonstrate your customer service skills and proactive attitude.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using straightforward language and keeping your points concise. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Nottingham
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past experiences, even if they’re not in financial services. This will show your potential employer that you’re proactive and have a genuine interest in helping customers.
✨Showcase Your Communication Skills
Since this role involves face-to-face interactions, practice your communication skills. Think about how you can convey empathy and understanding in your responses. Prepare to discuss how you would handle different customer scenarios, demonstrating your ability to connect with people.
✨Embrace the Digital Aspect
Familiarise yourself with digital tools and services that enhance customer experiences. Be prepared to discuss how you can support customers in navigating these technologies. Showing that you’re digitally confident will set you apart as a candidate who’s ready for the modern banking environment.
✨Align with Their Values
Research Nottingham Building Society’s commitment to community and diversity. Be ready to discuss how your values align with theirs and how you can contribute to their mission. This shows that you’re not just looking for a job, but you’re genuinely interested in being part of their team and culture.