At a Glance
- Tasks: Investigate and resolve engine quality concerns while collaborating with a passionate team.
- Company: Join an iconic British motorcycle brand with over 120 years of history.
- Benefits: Competitive salary, 33 days holiday, private medical insurance, and generous pension scheme.
- Other info: Enjoy a dynamic work environment with exciting team events and career growth opportunities.
- Why this job: Be part of a legendary brand shaping the future of motorcycling.
- Qualifications: Degree or experience in Mechanical, Automotive, or Manufacturing Engineering required.
The predicted salary is between 37800 - 46200 £ per year.
We’re not just another bike brand - we're an iconic, British motorcycle brand with over 120 years of history behind us. Our new state-of-the-art facilities in Solihull, West Midlands are home to a tight-knit, but ever-expanding team that's passionate about delivering exquisite riding experiences to our customers. Under new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it!
At Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business.
The Customer Quality Engineer - Engines is responsible for the investigation, resolution and prevention of customer-facing engine and powertrain quality concerns. Acting as the technical link between customers, dealers, Aftersales, Powertrain Engineering, Manufacturing and Supplier Quality, the role will lead the containment and root cause investigation of engine-related field issues. This includes mechanical, lubrication, cooling, combustion, starting, performance, durability and engine-management concerns.
The successful candidate will use field data, warranty information, diagnostic evidence, vehicle testing and physical component analysis to identify emerging issues and drive robust corrective and preventive actions.
Key Responsibilities
- Act as the Customer Quality technical specialist for engine and powertrain-related field concerns.
- Investigate engine issues reported by customers, dealers, regional teams and field service personnel.
- Lead the containment, root cause analysis and permanent resolution of engine-related customer concerns.
- Conduct or coordinate vehicle inspections, engine testing, component strip-downs and failure analysis.
- Analyse concerns relating to engine mechanical systems, lubrication and oil-pressure systems, cooling systems and overheating, starting and hot-start performance, combustion, fuelling and ignition, engine noise, vibration and harshness, oil, coolant and fuel leaks, engine performance and durability, engine-management and associated control systems.
- Review diagnostic data, test results, warranty claims, returned parts and customer descriptions to identify failure patterns.
- Work with Powertrain Engineering, Manufacturing Engineering, Supplier Quality and Production to establish root cause and corrective action.
- Lead structured problem-solving activity using 8D, fault-tree analysis, 5 Why and other appropriate quality tools.
- Define immediate containment and interim repair strategies for dealers and customers.
- Support the development and validation of permanent production and service fixes.
- Monitor the effectiveness of corrective actions through warranty, field and vehicle-quality data.
- Support returned-part analysis and ensure that representative failed components are retained and investigated.
- Provide technical guidance, diagnostic support and training to dealers and service teams.
- Support new product launches by identifying engine-related customer risks and ensuring appropriate launch controls are in place.
- Produce clear technical reports and communicate engine-related quality risks to senior management.
- Support safety, compliance or escalation investigations where an engine-related concern may create a customer or regulatory risk.
Skills & Experience
- Degree, apprenticeship or equivalent experience in Mechanical, Automotive, Powertrain or Manufacturing Engineering.
- Strong practical and theoretical understanding of internal-combustion engines and associated motorcycle or automotive systems.
- Experience in an engine-development, powertrain-quality, field-quality, warranty, diagnostic or failure-analysis role.
- Strong knowledge of engine lubrication, cooling, combustion, fuelling, ignition and mechanical systems.
- Experience of engine strip-down, component inspection and physical failure analysis.
- Ability to interpret diagnostic data, test results, engineering drawings and technical specifications.
- Strong knowledge of structured problem-solving and quality tools, including 8D, FMEA, APQP and PPAP.
- Strong analytical skills and the ability to differentiate root cause from secondary damage.
- Confident communicator, capable of explaining complex technical issues to both technical and non-technical stakeholders.
- Customer-focused, with a strong sense of urgency and ownership.
- Motorcycle or automotive industry experience is strongly preferred.
- Willingness to travel to dealers, suppliers or customer locations when required.
Rewards of working for Norton:
- Competitive salary package that recognises your skills and experience.
- 33 days of holiday (inc. Bank Hols) to relax and recharge.
- Generous pension scheme that sets you up for the future, with access to personalised advice.
- Private Medical Insurance and a Cash Back Programme to keep you feeling your best.
- Life insurance (4x salary) because we've got your back no matter what.
- FREE fruit, got to have your five-a-day!
- WeCare Employee Assistance Programme, which includes access to online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme.
- Experience the thrill of an entrepreneurial environment within a larger, well-funded company with ambitious long-term goals.
- Elevate your career with our Ideas for Excellence scheme, where every brilliant idea is not just valued, but also rewarded!
- A diverse and international team that brings together different perspectives, backgrounds, and experiences.
- Join the fun with our twice-yearly employee events, payday socials, and loads of exciting activities in between!
- Want to go green? You can enjoy free electric bicycle hire.
- Plus, no need to stress about finding a parking spot - we've got on-site free parking covered and FREE electric charge points.
- We know how important it is to take care of our team, and we're committed to continually improving our reward offering in line with the business growth plan.
Join us and see for yourself!
PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS.
Supplier Quality Engineer (Manufacturing) (Permanent) in Solihull employer: The Norton Motorcycle
At Norton, we pride ourselves on being more than just a motorcycle brand; we are a family that values respect, trust, and responsibility. Our state-of-the-art facilities in Solihull foster a collaborative work culture where personal development is encouraged, and employees can thrive alongside passionate colleagues. With competitive salaries, generous benefits, and a commitment to employee well-being, joining our team means becoming part of a legendary brand that is shaping the future of motorcycling.
StudySmarter Expert Advice🤫
We think this is how you could land Supplier Quality Engineer (Manufacturing) (Permanent) in Solihull
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like The Norton Motorcycle, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Supplier Quality Engineer (Manufacturing) (Permanent) in Solihull
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to The Norton Motorcycle specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at The Norton Motorcycle
✨Know Your Manufacturing Processes
Before you walk into the interview with The Norton Motorcycle, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like The Norton Motorcycle value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
