At a Glance
- Tasks: Investigate and resolve engine quality concerns, ensuring top-notch performance for our motorcycles.
- Company: Join an iconic British motorcycle brand with over 120 years of history.
- Benefits: Competitive salary, 33 days holiday, private medical insurance, and a generous pension scheme.
- Other info: Enjoy a vibrant work culture with exciting employee events and career growth opportunities.
- Why this job: Be part of a passionate team shaping the future of legendary motorcycles.
- Qualifications: Degree or experience in Mechanical, Automotive, or Powertrain Engineering required.
The predicted salary is between 31500 - 38500 £ per year.
We’re not just another bike brand - we're an iconic, British motorcycle brand with over 120 years of history behind us. Our new state-of-the-art facilities in Solihull, West Midlands are home to a tight-knit, but ever-expanding team that's passionate about delivering exquisite riding experiences to our customers. Under new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it!
At Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business.
So if you're passionate about motorcycles and looking to join a team that's shaping the future of this legendary brand, we'd love to hear from you!
The Role
The Customer Quality Engineer - Engines is responsible for the investigation, resolution and prevention of customer-facing engine and powertrain quality concerns. Acting as the technical link between customers, dealers, Aftersales, Powertrain Engineering, Manufacturing and Supplier Quality, the role will lead the containment and root cause investigation of engine-related field issues. This includes mechanical, lubrication, cooling, combustion, starting, performance, durability and engine-management concerns.
The successful candidate will use field data, warranty information, diagnostic evidence, vehicle testing and physical component analysis to identify emerging issues and drive robust corrective and preventive actions.
Key Responsibilities
- Act as the Customer Quality technical specialist for engine and powertrain-related field concerns.
- Investigate engine issues reported by customers, dealers, regional teams and field service personnel.
- Lead the containment, root cause analysis and permanent resolution of engine-related customer concerns.
- Conduct or coordinate vehicle inspections, engine testing, component strip-downs and failure analysis.
- Analyse concerns relating to:
- Engine mechanical systems
- Lubrication and oil-pressure systems
- Cooling systems and overheating
- Starting and hot-start performance
- Combustion, fuelling and ignition
- Engine noise, vibration and harshness
- Oil, coolant and fuel leaks
- Engine performance and durability
- Engine-management and associated control systems
- Review diagnostic data, test results, warranty claims, returned parts and customer descriptions to identify failure patterns.
- Work with Powertrain Engineering, Manufacturing Engineering, Supplier Quality and Production to establish root cause and corrective action.
- Lead structured problem-solving activity using 8D, fault-tree analysis, 5 Why and other appropriate quality tools.
- Define immediate containment and interim repair strategies for dealers and customers.
- Support the development and validation of permanent production and service fixes.
- Monitor the effectiveness of corrective actions through warranty, field and vehicle-quality data.
- Support returned-part analysis and ensure that representative failed components are retained and investigated.
- Provide technical guidance, diagnostic support and training to dealers and service teams.
- Support new product launches by identifying engine-related customer risks and ensuring appropriate launch controls are in place.
- Produce clear technical reports and communicate engine-related quality risks to senior management.
- Support safety, compliance or escalation investigations where an engine-related concern may create a customer or regulatory risk.
Skills & Experience
- Degree, apprenticeship or equivalent experience in Mechanical, Automotive, Powertrain or Manufacturing Engineering.
- Strong practical and theoretical understanding of internal-combustion engines and associated motorcycle or automotive systems.
- Experience in an engine-development, powertrain-quality, field-quality, warranty, diagnostic or failure-analysis role.
- Strong knowledge of engine lubrication, cooling, combustion, fuelling, ignition and mechanical systems.
- Experience of engine strip-down, component inspection and physical failure analysis.
- Ability to interpret diagnostic data, test results, engineering drawings and technical specifications.
- Strong knowledge of structured problem-solving and quality tools, including 8D, FMEA, APQP and PPAP.
- Strong analytical skills and the ability to differentiate root cause from secondary damage.
- Confident communicator, capable of explaining complex technical issues to both technical and non-technical stakeholders.
- Customer-focused, with a strong sense of urgency and ownership.
- Motorcycle or automotive industry experience is strongly preferred.
- Willingness to travel to dealers, suppliers or customer locations when required.
Rewards of working for Norton:
- Competitive salary package that recognises your skills and experience.
- 33 days of holiday (inc. Bank Hols) to relax and recharge.
- Generous pension scheme that sets you up for the future, with access to personalised advice.
- Private Medical Insurance and a Cash Back Programme to keep you feeling your best.
- Life insurance (4x salary) because we've got your back no matter what.
- FREE fruit, got to have your five-a-day!
- WeCare Employee Assistance Programme, which includes access to online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme.
- Experience the thrill of an entrepreneurial environment within a larger, well-funded company with ambitious long-term goals.
- Elevate your career with our Ideas for Excellence scheme, where every brilliant idea is not just valued, but also rewarded!
- A diverse and international team that brings together different perspectives, backgrounds, and experiences.
- Join the fun with our twice-yearly employee events, payday socials, and loads of exciting activities in between!
- Want to go green? You can enjoy free electric bicycle hire.
- Plus, no need to stress about finding a parking spot - we've got on-site free parking covered and FREE electric charge points.
- We know how important it is to take care of our team, and we're committed to continually improving our reward offering in line with the business growth plan.
Join us and see for yourself!
PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS.
Quality Engineer- immediate start - permanent in Solihull employer: The Norton Motorcycle
At Norton, we pride ourselves on being more than just a motorcycle brand; we are a family that values respect, trust, and responsibility. Located in Solihull, our state-of-the-art facilities foster a collaborative work culture where personal development is encouraged, and every team member's ideas are celebrated. With competitive salaries, generous benefits, and a commitment to employee well-being, joining us means becoming part of a passionate team dedicated to shaping the future of an iconic British brand.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Engineer- immediate start - permanent in Solihull
✨Get Your Hands Dirty at Engineering Events
Join local engineering meetups or industry conferences related to mechanical engineering. Whether it's a workshop or a career fair, these events are goldmines for networking and getting a foot in the door. Plus, you can showcase your passion and enthusiasm directly to potential employers like The Norton Motorcycle.
✨Connect with Professors & Peers
Tap into your university’s resources—professors often have connections in the industry. Don’t be shy to ask about potential openings or recommendations. Your classmates might also know of companies hiring. Often, it’s who you know that gets you in front of the right people!
✨Highlight Your Projects and Practical Experience
When you land those interviews, make sure to talk about your hands-on projects or internships. Whether it's a design project or hands-on experience with CAD software, specific examples will make you stand out. Companies like The Norton Motorcycle love to hear about practical applications of your skills.
✨Apply Directly on Company Websites
Check out the careers page of The Norton Motorcycle and apply directly through there. It shows initiative and interest in their specific values. Plus, you'll often find openings that aren't advertised on job boards, giving you a better chance to land that full-time gig!
We think you need these skills to ace Quality Engineer- immediate start - permanent in Solihull
Some tips for your application 🫡
Show Off Your Technical Expertise:In mechanical engineering, it’s vital to highlight your technical skills and projects. Make sure to include relevant software proficiency (like CAD tools) in your CV. If you've worked on specific engineering projects, detail your key contributions — we want to see how you’ve applied your skills in a practical setting!
Focus on Problem-Solving Examples:Employers in mechanical engineering love to see how you handle challenges. Use your cover letter to share specific instances where you’ve solved a complex problem or improved a design. This will show us you're not just knowledgeable but also capable of applying that knowledge effectively.
Highlight Relevant Certifications:Include any relevant certifications or training that can set you apart from the competition. Whether it's coursework from your degree, a recognised certification, or extra training in new technologies, we love to see candidates who continuously improve their skill set. This tells us you're serious about your career in engineering!
Tailor Your CV for the Role:Don’t forget to customise your CV for The Norton Motorcycle and the Quality Engineer- immediate start - permanent role specifically. Pull examples from your experience that align with the job description — it shows us you've done your research and are genuinely interested in becoming part of the team. We recommend applying through our website to ensure your application gets to the right people!
How to prepare for a job interview at The Norton Motorcycle
✨Brush Up on Your CAD Skills
Since mechanical engineering often involves design processes, be ready to showcase your proficiency in CAD software like SolidWorks or AutoCAD. Bring along a digital portfolio or even some sketches that demonstrate your design capabilities — it’s a great way to show what you can bring to the table at The Norton Motorcycle.
✨Prepare for Technical Questions
Expect technical questions that test your understanding of engineering principles and problem-solving skills. You might get hypothetical scenarios where you need to design a component or troubleshoot a mechanical system. Practising these types of questions will give you the confidence to tackle whatever comes your way!
✨Show Your Team Spirit
As a full-time mechanical engineer, collaboration is key! Be ready to share examples of past team projects or any experiences where you contributed to solving a complex problem with others. Demonstrating your ability to work in a team will resonate well with the interviewers at The Norton Motorcycle.
✨Discuss Your Future Goals
Since this is a full-time position, your long-term vision is important. Be open about your career aspirations, whether it’s mastering a specific tool or leading projects. This shows that you're committed not just to learning but also to growing with The Norton Motorcycle, making you a more appealing candidate.
