We're not just another bike brand - we're an iconic, British motorcycle brand with over 120 years of history behind us. Our new state-of-the-art facilities in Solihull, West Midlands are home to a tight-knit, but ever-expanding team that's passionate about delivering exquisite riding experiences to our customers. Under new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it! At Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business. So if you're passionate about motorcycles and looking to join a team that's shaping the future of this legendary brand, we'd love to hear from you! The RoleThe Customer Quality Engineer – Electrical is responsible for the investigation, resolution and prevention of customer-facing electrical, electronic and software-related quality concerns. Modern Norton motorcycles incorporate multiple electronic control units, CAN communication networks, sensors, actuators, rider systems and software-controlled vehicle functions. The role will act as the Customer Quality technical specialist for these systems, working between customers, dealers, Aftersales, Electrical and Electronic Engineering, Software, Manufacturing and Supplier Quality. The successful candidate will be capable of investigating complex and intermittent electrical faults, interpreting diagnostic data and converting field evidence into clear engineering problem statements and corrective actions. Key ResponsibilitiesAct as the Customer Quality technical specialist for electrical, electronic, diagnostic and software-related concernsInvestigate electrical issues reported by customers, dealers, field service teams and regional quality personnelLead the containment, root cause analysis and permanent resolution of electrical and electronic field concernsDiagnose faults involving: Electrical power distributionBatteries, starting and charging systemsWiring harnesses, connectors and terminalsElectronic control unitsCAN communication networksSensors and actuatorsInstrument clusters and displaysLighting and signalling systemsRider-assistance and electronic vehicle systemsSoftware, calibration and reflashingIntermittent electrical or communication faultsUse diagnostic equipment, wiring diagrams, multimeters, oscilloscopes, CAN-analysis tools and engineering software as appropriateCapture and interpret diagnostic trouble codes, CAN traces, freeze-frame data, software versions and vehicle configuration informationWork with Electrical and Electronic Engineering, Software, Manufacturing, Supplier Quality and Aftersales to establish root causeTranslate customer descriptions and dealer reports into structured, reproducible engineering problem statementsLead structured problem-solving activity using 8D, fault-tree analysis, 5 Why and other appropriate quality toolsDefine immediate containment, diagnostic and repair instructions for dealer networksSupport software updates, calibration changes, reflash campaigns and validation of permanent corrective actionsIdentify whether concerns are caused by hardware, software, vehicle configuration, manufacturing variation, supplier components or service activityMonitor warranty and field data to identify emerging electrical trendsProvide technical support and training to dealer technicians and regional service teamsSupport returned-component analysis and ensure relevant diagnostic evidence is captured before parts are replacedSupport new product launches by reviewing electrical customer risks, diagnostic readiness and dealer repair capabilityProduce clear technical reports and communicate electrical quality risks to senior managementSupport safety, compliance or escalation investigations where an electrical concern could create a customer or regulatory riskSkills & ExperienceDegree, apprenticeship or equivalent experience in Electrical, Electronic, Automotive, Mechatronic or Systems EngineeringStrong experience in automotive or motorcycle electrical and electronic diagnosticsGood understanding of CAN-based vehicle networks, electronic control units, sensors, actuators and software-controlled functionsExperience using OEM diagnostic equipment and electrical test equipmentAbility to read wiring diagrams, connector drawings, pin-out information and electrical specificationsExperience diagnosing intermittent and complex electrical faultsUnderstanding of software configuration, calibration control and vehicle reflashing processesStrong knowledge of structured problem-solving and quality tools, including 8D, FMEA, APQP and PPAPAbility to communicate effectively with software, electrical, manufacturing and dealer-service teamsStrong analytical capability and attention to diagnostic evidenceCustomer-focused, with a proactive approach to issue resolutionMotorcycle or automotive industry experience is strongly preferredWillingness to travel to dealers, suppliers or customer locations when requiredRewards of working for Norton: We like to take care of our Nortoneers and we think we offer some pretty decent rewards. Here's what you'll get when you join the team: Competitive salary package that recognises your skills and experience33 days of holiday (inc. Bank Hols) to relax and rechargeGenerous pension scheme that sets you up for the future, with access to personalised advice. Private Medical Insurance and a Cash Back Programme to keep you feeling your bestLife insurance (4x salary) because we've got your back no matter whatFREE fruit, got to have your five-a-day! WeCare Employee Assistance Programme, which includes access to online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programmeExperience the thrill of an entrepreneurial environment within a larger, well-funded company with ambitious long-term goals. Elevate your career with our Ideas for Excellence scheme, where every brilliant idea is not just valued, but also rewarded! A diverse and international team that brings together different perspectives, backgrounds, and experiences. Join the fun with our twice-yearly employee events, payday socials, and loads of exciting activities in between! Want to go green? You can enjoy free electric bicycle hirePlus, no need to stress about finding a parking spot - we've got on-site free parking covered and FREE electric charge points. We know how important it is to take care of our team, and we're committed to continually improving our reward offering in line with the business growth plan. Join us and see for yourself! PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS
Quality Engineer Electrical/Electronics in Solihull employer: The Norton Motorcycle
At Norton, we pride ourselves on being more than just a motorcycle brand; we're a family that values respect, trust, and responsibility. Located in Solihull, our state-of-the-art facilities foster a collaborative work culture where personal development is paramount, offering employees the chance to grow alongside industry experts. With competitive salaries, generous holiday allowances, and a commitment to employee well-being, including private medical insurance and wellness programmes, joining our team means becoming part of a legacy while shaping the future of motorcycling.
