At a Glance
- Tasks: Lead evening operations and ensure a top-notch member experience at our vibrant tennis club.
- Company: Join The Northern Lawn Tennis Club, a community-focused and inclusive sports hub in Manchester.
- Benefits: Enjoy complimentary membership, pension contributions, staff discounts, and growth opportunities.
- Other info: Flexible hours with excellent career progression in a thriving environment.
- Why this job: Be part of a dynamic team, engage with members, and develop your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 29120 - 29120 € per year.
The Northern Lawn Tennis Club is a leading member-run racquets and fitness club located in the vibrant district of West Didsbury, Manchester. With 21 tennis courts, including 6 grass and 3 indoor courts, 2 covered padel courts, 6 squash courts, 2 modern gyms, and a welcoming bar and bistro, the Club offers exceptional facilities for sport, fitness and leisure. Combining a rich history with a modern and ambitious outlook, The Northern is committed to delivering an outstanding member experience built around sport, community and inclusivity.
The Role
The Northern Lawn Tennis Club is seeking an enthusiastic, professional and highly organised Duty Manager to oversee evening operations and play a key role in the day-to-day running of the Club. This is a hands-on leadership position suited to someone who thrives in a fast-paced, people-focused environment and enjoys balancing operational responsibility with member engagement. The successful candidate will provide a visible management presence throughout the Club during peak evening hours, ensuring high standards of service, safety and professionalism across all departments.
Working Hours
Tuesday to Saturday 3:15pm – 11:15pm (40 hours per week). Please note: initial training will take place over a 1–2 month period with varying shifts, including daytime, evening and weekend hours, to support a full understanding of club operations.
Benefits
- Complimentary club membership
- Pension contribution
- Staff discounts
- Training and development opportunities
- Progression opportunities within the Club
- Exposure to operational and commercial management
- CMAE education pathway opportunities
Key Responsibilities
Operations & Leadership
- Act as the senior responsible person on site during evening operations
- Oversee the smooth running of all club departments and facilities
- Carry out opening and closing procedures
- Conduct operational and facility checks throughout the Club
- Ensure the Club is secure and operating safely at all times
- Respond professionally to operational issues or emergencies
Member Experience & Events
- Maintain a visible, welcoming and professional presence throughout the Club
- Support member engagement and community activity
- Assist in delivering social events and racket sports activities
- Support member enquiries and help maintain a positive club atmosphere
- Promote an inclusive and high-quality member experience
Health & Safety
- Ensure all health and safety procedures are followed
- Support safe day-to-day operation of the Club
- Report maintenance and safety concerns promptly
- Assist with incident response and safeguarding responsibilities
Commercial & Team Support
- Support bar and café operations during busy periods
- Assist with evening events and functions
- Work collaboratively across all departments
- Support junior staff and maintain strong service standards
- Contribute to the smooth and efficient operation of the Club
About You
Essential Skills & Attributes
- Excellent communication and interpersonal skills
- Strong customer service standards
- Professional, approachable and confident manner
- Ability to work independently and take responsibility
- Highly organised with good time management
- Calm under pressure and solutions-focused
- Reliable, punctual and flexible
Desirable Experience
- Experience within hospitality, leisure, sport or private members clubs
- Previous shift supervision or management experience
- First Aid qualification
- Interest in sport and community environments
- Experience using booking or membership systems
Development Opportunities
- Leadership and management development
- Health and Safety and First Aid training
- Exposure to financial and operational management
- Event delivery and member engagement
- Internal progression opportunities
- CMAE education pathways
Equality Statement
The Northern Lawn Tennis Club is committed to equality of opportunity and welcomes applications from all suitably qualified candidates.
Duty Manager in Manchester employer: The Northern Lawn Tennis Club
The Northern Lawn Tennis Club is an exceptional employer, offering a vibrant and inclusive work environment in the heart of West Didsbury, Manchester. With a strong focus on employee development, staff enjoy comprehensive training opportunities, complimentary club membership, and a supportive culture that encourages progression within the organisation. As a Duty Manager, you will play a pivotal role in enhancing member experiences while benefiting from exposure to diverse operational aspects in a dynamic and community-oriented setting.
Contact Detail:
The Northern Lawn Tennis Club Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Manchester
✨Tip Number 1
Get to know the Club! Before your interview, spend some time at The Northern Lawn Tennis Club. Familiarise yourself with the facilities and engage with members. This shows genuine interest and helps you speak confidently about how you can enhance their experience.
✨Tip Number 2
Network like a pro! Connect with current employees or members on social media. Ask them about their experiences and any tips they might have for you. This insider knowledge can give you an edge during interviews and help you understand the Club's culture.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've successfully managed teams or resolved conflicts in fast-paced environments. Highlighting your ability to maintain high service standards will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining The Northern. Don’t forget to follow up after applying; a quick email can keep you on their radar!
We think you need these skills to ace Duty Manager in Manchester
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see how excited you are about joining The Northern and contributing to our vibrant community.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in hospitality or leisure. We love seeing how your skills align with our values and the specific responsibilities of the Duty Manager role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences stand out without unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Northern.
How to prepare for a job interview at The Northern Lawn Tennis Club
✨Know the Club Inside Out
Before your interview, take some time to research The Northern Lawn Tennis Club. Familiarise yourself with its facilities, member activities, and community initiatives. This will not only show your genuine interest but also help you tailor your answers to align with the club's values and mission.
✨Showcase Your People Skills
As a Duty Manager, you'll be interacting with members and staff regularly. Prepare examples of how you've successfully engaged with customers or resolved conflicts in previous roles. Highlighting your strong communication and interpersonal skills will demonstrate that you're the right fit for this people-focused environment.
✨Be Ready for Situational Questions
Expect questions that assess your ability to handle operational challenges or emergencies. Think of specific scenarios from your past experiences where you had to think on your feet. This will showcase your problem-solving skills and calmness under pressure, which are crucial for this role.
✨Emphasise Your Organisational Skills
The role requires excellent time management and organisational abilities. Be prepared to discuss how you prioritise tasks and manage multiple responsibilities. Sharing examples of how you've successfully overseen operations or events in a busy environment will highlight your capability to thrive in this fast-paced setting.
