At a Glance
- Tasks: Lead evening operations and ensure a top-notch member experience at our vibrant club.
- Company: Join The Northern Lawn Tennis Club, a community-focused and inclusive sports hub.
- Benefits: Enjoy complimentary membership, pension contributions, staff discounts, and growth opportunities.
- Other info: Great career progression and training opportunities await you!
- Why this job: Be part of a dynamic team and make a real impact in a thriving sports environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 29120 - 29120 € per year.
The Northern Lawn Tennis Club is a leading member-run racquets and fitness club located in the vibrant district of West Didsbury, Manchester. With 21 tennis courts, including 6 grass and 3 indoor courts, 2 covered padel courts, 6 squash courts, 2 modern gyms, and a welcoming bar and bistro, the Club offers exceptional facilities for sport, fitness and leisure. Combining a rich history with a modern and ambitious outlook, The Northern is committed to delivering an outstanding member experience built around sport, community and inclusivity.
The Northern Lawn Tennis Club is seeking an enthusiastic, professional and highly organised Duty Manager to oversee evening operations and play a key role in the day-to-day running of the Club. This is a hands-on leadership position suited to someone who thrives in a fast-paced, people-focused environment and enjoys balancing operational responsibility with member engagement. The successful candidate will provide a visible management presence throughout the Club during peak evening hours, ensuring high standards of service, safety and professionalism across all departments.
Working Hours: Tuesday to Saturday, 3:15pm – 11:15pm (40 hours per week). Please note: initial training will take place over a 1–2 month period with varying shifts, including daytime, evening and weekend hours, to support a full understanding of club operations.
Benefits:
- Complimentary club membership
- Pension contribution
- Staff discounts
- Training and development opportunities
- Progression opportunities within the Club
- Exposure to operational and commercial management
- CMAE education pathway opportunities
Key Responsibilities:
- Operations & Leadership: Act as the senior responsible person on site during evening operations; Oversee the smooth running of all club departments and facilities; Carry out opening and closing procedures; Conduct operational and facility checks throughout the Club; Ensure the Club is secure and operating safely at all times; Respond professionally to operational issues or emergencies.
- Member Experience & Events: Maintain a visible, welcoming and professional presence throughout the Club; Support member engagement and community activity; Assist in delivering social events and racket sports activities; Support member enquiries and help maintain a positive club atmosphere; Promote an inclusive and high-quality member experience.
- Health & Safety: Ensure all health and safety procedures are followed; Support safe day-to-day operation of the Club; Report maintenance and safety concerns promptly; Assist with incident response and safeguarding responsibilities.
- Commercial & Team Support: Support bar and café operations during busy periods; Assist with evening events and functions; Work collaboratively across all departments; Support junior staff and maintain strong service standards; Contribute to the smooth and efficient operation of the Club.
About You:
Essential Skills & Attributes: Excellent communication and interpersonal skills; Strong customer service standards; Professional, approachable and confident manner; Ability to work independently and take responsibility; Highly organised with good time management; Calm under pressure and solutions-focused; Reliable, punctual and flexible.
Desirable Experience: Experience within hospitality, leisure, sport or private members clubs; Previous shift supervision or management experience; First Aid qualification; Interest in sport and community environments; Experience using booking or membership systems.
Development Opportunities: Leadership and management development; Health and Safety and First Aid training; Exposure to financial and operational management; Event delivery and member engagement; Internal progression opportunities; CMAE education pathways.
The Northern Lawn Tennis Club is committed to equality of opportunity and welcomes applications from all suitably qualified candidates.
Locations
Duty Manager in Cheshire, Warrington employer: The Northern Lawn Tennis Club
The Northern Lawn Tennis Club is an exceptional employer, offering a vibrant and inclusive work environment in the heart of West Didsbury, Manchester. With a strong focus on employee development, staff enjoy benefits such as complimentary club membership, pension contributions, and opportunities for progression within a community-oriented organisation. The role of Duty Manager not only provides hands-on leadership experience but also allows for engagement with members in a dynamic setting, making it a rewarding place to work for those passionate about sport and hospitality.
Contact Detail:
The Northern Lawn Tennis Club Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Cheshire, Warrington
✨Tip Number 1
Get to know the Club! Before your interview, spend some time at The Northern Lawn Tennis Club. Familiarise yourself with the facilities and engage with members. This will not only show your genuine interest but also help you understand the community vibe.
✨Tip Number 2
Network like a pro! Connect with current staff or members on social media platforms like LinkedIn. Ask them about their experiences and any tips they might have for you. Building these connections can give you an edge in your application process.
✨Tip Number 3
Show off your skills! During interviews, be ready to share specific examples of how you've handled similar roles or challenges in the past. Highlight your customer service skills and ability to manage operations smoothly, as these are key for the Duty Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining The Northern. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Duty Manager in Cheshire, Warrington
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for sports and community shine through. We want to see that you’re excited about the role and how you can contribute to our vibrant club atmosphere.
Tailor Your Experience:Make sure to highlight any relevant experience in hospitality or management. We love seeing how your past roles have prepared you for this Duty Manager position, so don’t hold back on those details!
Be Professional Yet Approachable:Your written application should reflect the professional yet friendly vibe we uphold at The Northern. Use a tone that’s warm and engaging, showing us you can connect with our members while maintaining high standards.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Northern!
How to prepare for a job interview at The Northern Lawn Tennis Club
✨Know the Club Inside Out
Before your interview, take some time to research The Northern Lawn Tennis Club. Familiarise yourself with its facilities, values, and community focus. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your People Skills
As a Duty Manager, you'll be interacting with members and staff regularly. Prepare examples of how you've successfully managed teams or resolved conflicts in the past. Highlight your communication skills and ability to create a welcoming atmosphere.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about handling operational issues or emergencies. Think of specific situations where you remained calm under pressure and found effective solutions. This will illustrate your capability to manage the club's operations smoothly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the club's future plans, member engagement strategies, or training opportunities. This shows your enthusiasm for the role and helps you assess if the club is the right fit for you.
