At a Glance
- Tasks: Support the General Manager in daily operations and lead a dynamic team.
- Company: Join an award-winning pub group known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and discounts on food and stays.
- Other info: Opportunities for growth and development in a vibrant environment.
- Why this job: Be part of a welcoming team that makes guests feel at home.
- Qualifications: Experience in food and hospitality with strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Once the police station of this vibrant market town, our historic Georgian building is now a cosy country pub with rooms, nestled in the heart of Northallerton. A welcoming spot for locals and visitors alike, it offers a warm atmosphere where families and dogs are always welcome.
You’ll Fit Right Inn
As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests. In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses. If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn… This role encourages our assistant managers to lead, mentor, and create impactful results for the team.
Assistant Manager in Northallerton employer: The Northallerton Inn
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With generous benefits such as extra paid holidays for birthdays, paid breaks, and discounts on food and accommodation, employees are supported in both their professional growth and personal well-being. As part of an award-winning team recognised for its commitment to hospitality, you will thrive in a collaborative environment that values your contributions and encourages you to make a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Northallerton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their vibe and values, so you can show how you fit right inn with their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and ready to showcase your passion for hospitality and customer service.
✨Tip Number 3
Be yourself! When you’re in the interview, let your personality shine through. They want to see the real you and how you’ll contribute to that warm atmosphere they pride themselves on.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Manager in Northallerton
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your customer service skills and how you’ve made guests feel welcome in previous roles.
Tailor Your Application:Make sure to customise your application to reflect the values of The Inn Collection Group. Mention how you embody respect, warmth, and honesty in your work, and how these traits can contribute to making people happy at our Inns.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, so don’t be afraid to let it come through while keeping it professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing company culture!
How to prepare for a job interview at The Northallerton Inn
✨Know the Company Inside Out
Before your interview, take some time to research The Inn Collection Group. Understand their core values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As an Assistant Manager, you'll need to demonstrate your passion for customer service. Prepare examples from your past experiences where you've gone above and beyond to ensure guests have a memorable experience. This will highlight your alignment with their goal of Making People Happy.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle fast-paced environments. Think about situations where you've had to manage a team or resolve conflicts, and be ready to discuss how you approached these challenges.
✨Emphasise Team Leadership
Since the role involves leading a team, be prepared to talk about your leadership style. Share specific instances where you've motivated your team or improved team dynamics. This will demonstrate that you can foster a positive and collaborative atmosphere, which is crucial for the role.
