At a Glance
- Tasks: Welcome guests, take orders, serve food, and create memorable experiences.
- Company: Join The Inn Collection Group, a multi-award-winning pub company in stunning locations.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Other info: Work in a historic Georgian building with a welcoming atmosphere for all.
- Why this job: Be part of a friendly team that values respect, warmth, and customer focus.
- Qualifications: No specific experience needed, just a passion for hospitality and great customer service.
The predicted salary is between 20000 - 30000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme
- Tronc (…that’s tips to me and you)
- Contribute to a company that gives back through our Give-inn back scheme
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Once the police station of this vibrant market town, our historic Georgian building is now a cosy country pub with rooms, nestled in the heart of Northallerton. A welcoming spot for locals and visitors alike, it offers a warm atmosphere where families and dogs are always welcome.
You’ll Fit Right Inn
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.
Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!
If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…
Age-related pay rates apply for Under 21s.
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Front of House Team Member in Northallerton employer: The Northallerton Inn
The Northallerton Inn is an excellent employer, offering a friendly and supportive work environment where dedication to cleanliness is valued. Employees enjoy great perks such as paid breaks and discounts, alongside opportunities for personal growth within our award-winning team. Located in the charming town of Northallerton, working here means being part of a welcoming atmosphere that prioritises both staff and guest satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member in Northallerton
✨Tip Number 1
Familiarise yourself with The Inn Collection Group's core values: respect, customer focus, warmth, and honesty. Demonstrating an understanding of these values during your interactions can show that you align with their mission of making people happy.
✨Tip Number 2
Engage with the local community and showcase your knowledge of Northallerton. Being able to discuss local attractions or events can help you connect with guests and demonstrate your enthusiasm for the area.
✨Tip Number 3
Prepare to share examples of your previous customer service experiences. Think about specific situations where you went above and beyond to ensure a guest's satisfaction, as this will highlight your passion for hospitality.
✨Tip Number 4
Watch Megan’s video on the front-of-house roles to gain insights into the team dynamics and expectations. This can help you tailor your approach and show that you're genuinely interested in being part of their award-winning team.
We think you need these skills to ace Front of House Team Member in Northallerton
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what The Northallerton Inn is looking for in a Front of House Team Member. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV:Make sure your CV reflects your experience in hospitality or customer service. Use specific examples that demonstrate your ability to create a welcoming atmosphere and handle fast-paced environments.
Craft a Personal Cover Letter:Write a cover letter that showcases your passion for hospitality and your enthusiasm for working at The Northallerton Inn. Mention why you want to be part of their team and how you align with their core values of respect, warmth, and customer focus.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at The Northallerton Inn
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for customer service and how you enjoy creating memorable experiences for guests.
✨Demonstrate Team Spirit
As a Front of House Team Member, teamwork is crucial. Be prepared to discuss examples of how you've worked effectively in a team setting. Highlight your ability to support colleagues and contribute to a positive work environment.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing busy periods. Think of examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
✨Research The Inn Collection Group
Familiarise yourself with the company’s values and mission. Understanding their commitment to exceptional hospitality and community involvement will help you align your answers with what they are looking for in a candidate.
