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For Companies At a Glance
- Tasks: Welcome guests and ensure their experience is warm and memorable.
- Company: Join a multi-award-winning pub group in stunning locations.
- Benefits: Extra holiday for your birthday, 50% off food, and £1 stays in winter.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant team that makes people happy every day.
- Qualifications: Passion for customer service and leadership skills.
The predicted salary is between 22000 - 26000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
Once the police station of this vibrant market town, our historic Georgian building is now a cosy country pub with rooms, nestled in the heart of Northallerton. A welcoming spot for locals and visitors alike, it offers a warm atmosphere where families and dogs are always welcome.
The Role
Front of House Supervisor — you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike. From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives. If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right Inn…
Responsibilities
- Greet guests and oversee service to ensure a warm and memorable experience from start to finish.
- Lead and support the front-of-house team, guiding operations and maintaining a positive atmosphere.
- Resolve guest challenges promptly and coordinate with the team to ensure smooth operations.
- Collaborate with the Assistant Manager to manage daily activities and guest flow.
Benefits
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take paid breaks to rest and recharge.
- Enjoy 50% off food at any of our Inns.
- Stay at any of our Inns during January, February, and March for just £1.
- 1/3 off room bookings all year round.
- £50 on same-day bookings for spontaneous trips.
- Your loved ones can enjoy 15% off bed and breakfast too.
- 24/7 confidential Employee Assistance Programme.
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
FOH Supervisor employer: The Northallerton Inn
Contact Detail:
The Northallerton Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they interact with customers and what values they promote. This will help you connect with them during your chat.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations that might come up in a busy pub environment. Being able to demonstrate your problem-solving skills will show them you're ready for the role.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It’s all about making a great first impression, and looking the part shows you’re serious about joining their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace FOH Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Front of House Supervisor role. Highlight your relevant experience and skills that align with our core values of respect, warmth, and customer focus. This shows us that you understand what we’re all about and how you can contribute to our team.
Be Specific About Your Experience: We love hearing about your past experiences, so be specific! Share examples of how you've led a team, resolved guest challenges, or created memorable experiences. This helps us see how you can bring your expertise to our Inn and make a positive impact.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at The Northallerton Inn
✨Know the Company
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect, warmth, and customer focus. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House Supervisor, your ability to create a welcoming atmosphere is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you resolved challenges and ensured guests had a memorable experience.
✨Demonstrate Leadership Qualities
You'll be guiding and supporting the front-of-house team, so it's important to showcase your leadership skills. Think of times when you've led a team or taken initiative in a busy environment. Be ready to discuss how you motivate others and maintain a positive atmosphere.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they celebrate successes, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.