Security Support Officer in Chester

CAREERS AT CHESTER ZOO

Security Support Officer

Job reference: 001774

Salary: £12.71

Closing date: 30/09/2026

Department: Security

Location: Chester

Employment type: Temporary

Hours Per Week: 8 min

Job Description

This is a working environment like no other! Imagine patrolling amidst rare giraffes and tigers, surrounded by breathtaking gardens on a sprawling 128-acre estate. As part of our dedicated and professional Security team, you will play a vital role in ensuring the safety and security of our staff, visitors, contractors, living collection, and assets – day and night.

The RoleYour responsibilities will include:

• Ensuring Safety and Security: Maintaining the highest standards of security across the zoo, delivering proactive prevention measures and emergency responses in line with established protocols.
• Guest Engagement: Welcoming guests at the main entrance, conducting customer searches, patrolling the grounds, supervising access to event spaces, and handling concierge duties – all while providing exceptional customer service.
• Maximising Security Systems: Demonstrating proficiency in the use of security systems to ensure their operational effectiveness.
• Risk Management: Supporting the Security team by identifying and addressing security vulnerabilities through regular reviews and mitigation measures.

The Package
• Temporary contract until 31 December 2026.
• Minimum of 8 hours per week, with additional hours available during peak periods. Shifts will vary between 7am and 2am.
• Competitive Pay: £12.71 per hour.
• Complimentary staff pass, allowing you to visit the zoo during your time off, along with free tickets for friends and family.
• Discounts on gym memberships, cinema tickets, dining, high street shops, and more via Perks.
• Plus more!

Essential requirements:
• Previous experience in a similar role.
• Outstanding customer service skills and a professional approach.
• Confident communicator, able to stay calm under pressure.
• A full UK driving licence.
• A current SIA Door Supervisor licence.

Desirable qualifications:
• Experience working in high-footfall environments such as visitor attractions, stadiums, airports, or shopping centres.
• A First Aid at Work qualification.