Medical Receptionist in Leeds

A new opportunity has arisen for a Medical Receptionist to join our team. The vacancy is part time, working 22.5 hours per week.

Main duties of the job:

• Receptionists are the first line of contact with our patients.
• This is a varied role that includes face to face and telephone contact with patients as well as administrative duties.
• It requires a high level of attention to detail to ensure an excellent service is provided to both our patients and the clinical and non-clinical staff at the practice.

About us:

Our Practice covers a diverse, large area of North Leeds from Harehills to Moortown, with a patient population of around 21,000. The Practice has two new purpose-built buildings, one in Harehills and the other in Moortown. We have 5 partners, 7 salaried Doctors, 1 pharmacist, 1 pharmacy technician, 6 Practice nurses and 4 Health Care Assistants. The clinicians are ably supported by a management and administration team and our reception team which is led by two reception supervisors. All staff are required to work across both sites.

Duties and responsibilities:

• Maintaining and monitoring the practice appointment system.
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming (and outgoing) mail.
• Dealing with enquiries via email.
• Taking messages and passing on information for clinical and non-clinical staff.
• Filing and retrieving paperwork, recording and receipting of petty cash.
• Processing repeat prescriptions in accordance with practice guidelines.
• Processing all repeat medication requests sent in by patients using the various protocols in place.
• Collecting repeat prescription requests from post box and reception.
• Liaising with patients and chemists regarding queries and requests.
• Ensuring repeat medication is issued in line with the protocols that are already in place, and ensuring any queries raised are dealt with quickly and correctly.
• Ensuring that patient queries on medication are highlighted to the relevant GP.
• Regularly going through prescriptions not picked up and unlikely to be picked up as a result of the timescale, removing the details from the patient records and then destroying the prescription.
• Accurate computer data entry, data allocation and collation; processing and recording information in accordance with practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Ensuring incoming colleagues are fully briefed on any urgent or unresolved issues.
• Organising appropriate patient transport such as ambulances and taxis.
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.
• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
• Maintaining a high level of confidence when dealing with patient information and data in line with the Practice Confidentiality policies.

Health & safety:

• Assist in promoting and maintaining your own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures.
• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards.
• Actively reporting health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role.
• Undertaking periodic infection control training (minimum annually).
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

• Support the equality, diversity and rights of patients, carers and colleagues, to include: acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
• Participate in any training programmes implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

• Strive to maintain quality within the practice by: alerting other team members to issues of quality and risk.
• Assessing own performance and take accountability for own actions, either directly or under supervision.
• Contributing to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
• Working effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Person Specification:

• Adaptable and flexible skill set to succeed in fast paced changing business environment.
• Strong self-motivation and a can-do attitude.
• A strong commitment to equal opportunities.

Qualifications:

• GCSE in English and Maths.

Experience:

• Experience of working in an administrative role.
• High level of attention to detail.
• Excellent time management skills with the ability to prioritise effectively.
• Excellent communication skills, both verbal and written.
• Confidence to build relationships with colleagues and patients.
• IT literate with a working knowledge of Word, Excel and Outlook.
• Ability to maintain a high level of confidentiality.
• Experience of working in a GP practice.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.