At a Glance
- Tasks: Lead the team, drive sales, and ensure an amazing customer experience.
- Company: Join The North Face, a global leader in exploration and sustainable lifestyles.
- Benefits: Enjoy 50% staff discounts, tailored training, and a supportive culture.
- Why this job: Be part of a community that values curiosity, integrity, and personal growth.
- Qualifications: Retail experience preferred; strong communication skills and a passion for customer service required.
- Other info: Flexible hours needed; embrace diversity and authenticity in the workplace.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking for a chance to lead from the front and drive consumer experience in one of our stores? We’re looking for a motivated, enthusiastic Store Supervisor to join our The North Face team based in our flagship store on Regent Street, London.
As a supervisor in our store, you will act as the vital link between store management and the sales associates, driving service and sales. The North Face is part of the VF family, a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. Our purpose unites us and leads us to pursue our goals, together.
We believe that our supervisors have a great opportunity to develop their full potential with us and we are committed to preparing them for that next step up to store management. As one of our Store Supervisors, your blend of sales and communication skills will contribute to the success of our store.
How You’ll Make a DifferenceIn this entry level management position, you will assist the Store and Assistant Store Manager by:
- Supporting the management team to drive sales and profitability
- Coaching and motivating the sales associates to deliver high levels of customer service, ensuring the store is always customer-ready
- Making sure your store looks great, maintaining all retail operation standards in line with the brand’s visual merchandising guidelines
- Ensuring operational policies and procedures are respected
- Understanding your store’s KPIs and playing your part to ensure they are achieved
You love interacting with people. You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience. You can talk to people, create a supportive (and fun!) environment, that helps deliver the best service possible.
- You have experience in opening and closing a store, taking responsibility and being in charge when necessary
- Ideally you come from a retail background with some fashion or lifestyle experience
- You have excellent written and verbal communication in English (another language is a plus but not necessary)
- You are proficient in the use of MS Office and different POS systems
- You are flexible when it comes to working weekends, evenings, and holidays as necessary
We offer comprehensive benefits that encourage mental, physical, and financial well-being for all VF associates. When it comes to benefits, we’re the total package.
Along with a competitive salary, an amazing bonus and pension scheme, and staff discounts (we offer 50%!), you will have:
- Career ownership, enabling you to build your knowledge and experience across different brands
- A supportive feedback-based culture where respect and integrity guide us in what we do
- Tailored training, from an induction to ongoing online and face-to-face training sessions, we are committed to helping you grow, both professionally and personally
We strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
If you liked what you have read and want to join our team then we would be keen to hear from you! Due to the high volume of candidates we receive, we will only contact successful applicants for the interview stage.
Store Supervisor employer: The North Face
Contact Detail:
The North Face Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor
✨Tip Number 1
Familiarise yourself with The North Face brand and its values. Understanding their commitment to sustainability and active lifestyles will help you connect with the company's mission during your interactions.
✨Tip Number 2
Prepare to showcase your leadership skills. Think of examples from your past experiences where you've successfully motivated a team or improved customer service, as these are key qualities they are looking for in a Store Supervisor.
✨Tip Number 3
Network with current or former employees of The North Face. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Be ready to discuss your retail experience in detail. Highlight any specific achievements related to sales targets or customer satisfaction, as this will demonstrate your capability to drive results in the Store Supervisor role.
We think you need these skills to ace Store Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Store Supervisor at The North Face. Highlight your relevant experience in retail and your ability to lead a team in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your sales and communication skills, as well as any previous supervisory roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your enthusiasm for The North Face brand. Mention specific examples of how you've driven sales or improved customer service in past roles.
Showcase Your Values: In your application, demonstrate how your personal values align with The North Face's Guiding Principles. Share examples of how you've acted with integrity, curiosity, and empathy in your previous positions.
How to prepare for a job interview at The North Face
✨Show Your Passion for Customer Service
As a Store Supervisor, your ability to create a fantastic customer experience is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, demonstrating your enthusiasm for service.
✨Demonstrate Leadership Skills
Since you'll be acting as a link between management and sales associates, highlight your leadership experiences. Discuss how you've motivated teams or handled challenges, showcasing your hands-on mentality and ability to inspire others.
✨Know the Brand Inside Out
Familiarise yourself with The North Face's values, products, and mission. Being able to discuss how you align with their purpose of promoting sustainable and active lifestyles will show your commitment and fit for the role.
✨Prepare for Operational Questions
Expect questions about retail operations, such as visual merchandising and KPIs. Brush up on your knowledge of these areas and be ready to explain how you would maintain high standards in the store while achieving sales targets.