Food & Beverage Supervisor

THE NOMAD WAY Hospitality is at the core of what we do and who we are. It's more than just a job; it's a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to NoMad London.

OVERVIEW OF THE ROLE

The role of the F&B Supervisor is to support the wider F&B operational teams across the Library, Side Hustle, Twenty8 Restaurant, Event Operations and Room Service, developing a broad, cross-outlet understanding of NoMad's service standards, systems and guest experience. Following a structured period of training within each outlet, the F&B Supervisor is expected to cover floor management shifts across any of the five areas as required, stepping seamlessly into each space with the knowledge and confidence to uphold that outlet's specific standards, systems and guest experience. The F&B Supervisor supports the wider F&B Management team in maintaining consistency of service across outlets, acting as a flexible, knowledgeable presence able to step in wherever operational needs arise while respecting the individual identity and design of each space.

WHAT WE OFFER

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance
• Your birthday off (paid) after one year of service
• Hotel discount
• Hilton discount
• Wagestream
• Private Health Care
• Experience Stay - Breakfast included
• 5 days of paid sick leave for every rolling 12 months
• Additional holiday for each completed year of service

EXPECTATIONS

The F&B Supervisor is expected to:

• Be professional at all times.
• Exhibit qualities of flexibility and leadership as well as be an effective communicator.
• Represent The NoMad positively to all internal and external stakeholders as well as act as an ambassador of our brand when out in our industry's community.
• Adhere to company policies and procedures at all times, including but not exclusive of; H&S policies, HR policies.
• Manage own workload efficiently and find balance between responsibilities on the floor during service and office administrative work.
• Communicate well within the team and other departments across the hotel and collaborate on shared initiatives as they relate to standards of guest interaction.
• Maintain consistent service standards across all outlets covered, respecting the individual identity and design of each space.
• Ensure completion of assigned shift checklists and other duties specific to the outlet being covered.
• Maintain good knowledge of all systems in use across the outlets, including reservations, POS and reporting platforms.

MAIN DUTIES & RESPONSIBILITIES

The main responsibilities of the F&B Supervisor are summarised below, the list is not exhaustive:

• Cross-Outlet Floor Management
• Cover floor management shifts across the Library, Side Hustle, Twenty8 Restaurant, Event Operations and Room Service as required.
• Take ownership of service standards, team supervision and guest experience during assigned shifts within the designated outlet.
• Monitor floor operations in real time, proactively identifying and addressing service gaps, staffing issues or guest concerns.
• Adapt management style and guest interaction to suit the specific identity, pace and standards of each outlet.
• Training & Outlet Knowledge Development
• Complete a structured training programme within each outlet to build knowledge of its systems, procedures and team dynamics.
• Maintain and continually develop knowledge across all five outlets, ensuring readiness to step into any area with minimal handover.
• Seek regular guidance from Outlet Managers to stay current on outlet-specific updates, menu changes and service standards.
• Support outlet teams in the delivery of training where relevant, sharing cross-outlet best practice.
• Systems & Standards Knowledge
• Maintain good working knowledge of all systems used across outlets, including reservations platforms, POS systems and reporting tools.
• Ensure accurate use of each outlet's systems for bookings, billing and guest profiles while covering shifts.
• Support consistent data entry and reporting standards across outlets.
• Flag any system or process inconsistencies between outlets to the Head of F&B.
• In Service
• Contribute to the administrative success of each outlet by executing designated office work efficiently and accurately.
• Participate in ongoing educational initiatives across outlets.
• Structure seating and manage floor plans appropriately according to business levels within the outlet being covered.
• Welcome guests and update guest notes, tags and preferences accurately in the relevant outlet's systems.
• Build relationships with regular guests and guests of note across all outlets covered.
• Answer guest inquiries about bookings and booking policies specific to the outlet in service.

Knowledge

To ensure the guest experience across all outlets is of an exceptional level, constantly reviewing standards of practice to identify improvements:

• High level of emotional intelligence and adaptability across differing outlet environments.
• Thorough understanding of the NoMad brand direction and objectives.
• Comprehensive understanding of both the company and the building's history.
• Good working knowledge of reservations, POS and reporting systems used across the Library, Side Hustle, Twenty8, Event Operations and Room Service.
• In-depth knowledge of each outlet including table capacities, procedures and team dynamics.
• 100-level knowledge of all food and beverage menus across outlets.
• Close relationships with the Head of F&B and all Outlet Managers to communicate guest needs, staffing and reservation notes.

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.