Bellperson

Responsibilities

The main responsibilities of the Bell Person are summarised below; the list is not exhaustive:

• Greet guests upon arrival, assist with their luggage, and escort them to their rooms.
• Provide a warm welcome and offer information about hotel services, amenities, and local attractions.
• Coordinate with the front desk to ensure smooth check-in and check-out processes.
• Handle guests\’ luggage with care, ensuring it is properly tagged and securely stored.
• Transport luggage to and from guest rooms, maintaining a professional and friendly demeanour.
• Assist guests with loading and unloading luggage from vehicles or taxis.
• Respond promptly to guest inquiries and requests for assistance.
• Provide accurate directions and recommendations for local restaurants, attractions, and entertainment.
• Arrange transportation for guests, including calling taxis, booking car services, or providing information about public transportation options.
• Assist at the main entrance by opening and closing car doors for arriving and departing guests.

The Bellperson plays a crucial role in providing exceptional customer service and ensuring a memorable guest experience. As a Bellperson, you will be responsible for handling guests\’ luggage, helping with transportation and directions, and delivering various items to guest rooms. This position requires excellent communication and interpersonal skills, physical stamina, and a keen eye for detail.

Hospitality is at the core of what we do and who we are. It\’s more than just a job; it\’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Benefits

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks while on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance
• Wagestream
• Your birthday off (paid) after one year of service
• Hotel discount
• Private Health Care
• Experience Stay – Breakfast included
• 5 days of paid sick leave for every rolling 12 months
• Additional holiday for each completed year of service