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For Companies At a Glance
- Tasks: Lead daily restaurant operations and ensure exceptional guest experiences.
- Company: Join the vibrant team at Twenty8, part of The NoMad brand.
- Benefits: Enjoy a competitive salary, employee discounts, and a great work/life balance.
- Why this job: Be a key player in a dynamic environment with opportunities for growth.
- Qualifications: Experience in premium hospitality and strong organisational skills required.
- Other info: Receive perks like a birthday off and private health care.
The predicted salary is between 35000 - 45000 £ per year.
The Restaurant Manager for Twenty8 is responsible for the full operational, commercial, and guest experience performance of the restaurant. This role leads the team to deliver exceptional service, ensures brand standards are upheld, and drives revenue and profitability while maintaining a strong culture aligned with NoMad values.
Expectations
- The Restaurant Manager is expected to be professional at all times, act as a positive ambassador of The NoMad, adhere to company policies (including health & safety, HR, and the employee handbook), and role‑model NoMad values in every interaction.
Main Duties & Responsibilities
- Lead daily restaurant operations, ensuring seamless service delivery.
- Drive exceptional guest experience, handling VIPs, complaints, and service recovery.
- Ensure strong communication between kitchen, bar, and front‑of‑house teams.
- Oversee reservations, table management, and pacing to maximise covers and experience.
- Maintain consistency in food, beverage, and service standards.
- Ensure compliance with hygiene, health & safety, and licensing regulations.
- Support and execute activations, seasonal menu changes, and special events.
- Drive revenue through effective floor management and upselling culture.
- Monitor daily, weekly, and monthly trading performance (covers, spend per head, revenue).
- Manage labour costs in line with the budget.
- Support budgeting and forecasting processes.
- Ensure stock control, ordering, and inventory accuracy.
- Oversee billing, cash handling, and financial controls.
- Ensure menus, pricing, and descriptions are accurate and aligned with brand standards.
- Maintain SOPs and ensure team adherence.
- Support marketing initiatives and ensure brand consistency in the restaurant.
- Manage guest feedback tracking and implement improvements.
- Ensure reporting and documentation are completed accurately and on time.
Essential Skills & Experience Required
- Experience within a hotel or premium hospitality F&B environment.
- Strong organisational skills and attention to detail.
- Commercial awareness and financial literacy.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office, particularly Excel.
- Proficiency in Adobe InDesign.
Desirable
- Experience within a lifestyle or luxury hospitality brand.
- Exposure to events, private dining, or multi‑outlet operations.
- Understanding of outlet pacing and revenue optimisation.
Personal Attributes
- Highly organised and detail‑oriented.
- Calm under pressure with the ability to manage multiple priorities.
- Professional, discreet, and brand‑conscious.
- Proactive communicator and collaborative team member.
What We Offer
- £750 Refer a Friend Scheme.
- 50% Employee discount in F&B outlets.
- Pension Scheme.
- Complimentary family meal and quality coffee/hot drinks whilst on duty.
- Growing team with great training and progression opportunity.
- Paid break and annual leave.
- Good work/life balance.
- Birthday off (paid) after one year of service.
- Hotel discount.
- Wagestream.
- Private Health Care Experience Stay – Breakfast included.
- 5 days of paid sick leave for every rolling 12 months.
- Additional holiday for each completed year of service.
Restaurant Manager employer: The NoMad Hotel London
Contact Detail:
The NoMad Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local restaurants to chat with managers. You never know who might have a lead on your dream Restaurant Manager role!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you've handled tough situations or created memorable guest experiences. We want to see the real you!
✨Tip Number 3
Research the brand! Before any interview, dive deep into the NoMad values and what makes Twenty8 special. Tailor your answers to reflect how you can uphold those standards and contribute to the team culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team. Don’t miss out on the chance to join us at Twenty8!
We think you need these skills to ace Restaurant Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences align with our values at NoMad and how you can contribute to creating exceptional guest experiences.
Be Specific About Your Experience: Don’t just list your previous roles; tell us about specific achievements and challenges you've faced in the restaurant or hospitality sector. We’re keen to know how you’ve driven revenue, managed teams, or improved service standards in your past positions.
Tailor Your Application: Make sure to customise your application for the Restaurant Manager role. Highlight relevant skills like financial literacy and organisational prowess, and show us how you can uphold our brand standards while leading a team.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality come through in your writing. We’re looking for someone who can be a positive ambassador for The NoMad, so a touch of your unique voice can make your application stand out!
How to prepare for a job interview at The NoMad Hotel London
✨Know the Brand Inside Out
Before your interview, make sure you research The NoMad and its values thoroughly. Understand their approach to hospitality and how they maintain their brand standards. This will help you demonstrate your alignment with their culture and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Restaurant Manager, you'll be leading a team, so be prepared to discuss your leadership style. Share specific examples of how you've successfully managed teams in the past, handled conflicts, or improved service delivery. This will highlight your ability to drive exceptional guest experiences.
✨Prepare for Scenario Questions
Expect questions about how you'd handle various situations, like managing VIP guests or resolving complaints. Think of real-life scenarios from your previous roles and how you approached them. This will showcase your problem-solving skills and your ability to stay calm under pressure.
✨Demonstrate Financial Acumen
Since the role involves managing budgets and driving revenue, brush up on your financial literacy. Be ready to discuss how you've previously monitored trading performance or managed costs effectively. This will show that you understand the commercial side of running a restaurant.