At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring a smooth check-in experience.
- Company: Join The NoMad, a vibrant hotel known for its warm atmosphere and professional team.
- Benefits: Enjoy a competitive salary, employee discounts, private healthcare, and a great work/life balance.
- Other info: Great training opportunities and career progression in a supportive environment.
- Why this job: Make a real impact by creating memorable experiences for guests every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a warm, welcoming, and professional front desk receptionist to join our team. The front desk receptionist will be the first point of contact in the hotel, providing a smooth check-in and useful information to all guests.
Expectations
- Be professional at all times.
- Be a positive ambassador of The NoMad throughout your professional career with us.
- Always adhere to company policies and procedures, including but not exclusive of H&S policies, HR policies; employee handbook.
- Role model The NoMad values and bring them to life through every interaction.
Main Duties & Responsibilities
- Creating a warm and welcoming first impression on check-in, handling credit card transactions and assisting with guest requests.
- Handle guest interactions and complaints in a polite, engaging and empathetic manner.
- Answering all telephones promptly and efficiently.
- Ensure that the standards of the department meet and exceed the quality standards set.
- Manage guest reservations, ensuring accuracy on billing and all aspects of the reservation during check-in/out and reservation checks.
- Coordinate with other departments to ensure guests’ special requests and preferences are met.
- Answer calls/emails and communicate to relevant departments accordingly.
- Communicate effectively with guests about hotel amenities, services and events promoting upselling opportunities.
- Proactively identify opportunities to upsell room categories, packages, and additional services.
- Offer recommendations and assist guests with transportation, entertainment plans, local attractions or various other amenity requests.
- Ensure cash handling and accounting is accurately recorded reporting any discrepancies to management.
- Verify rooms charges and process payments.
- Act promptly and appropriately in case of emergencies or security concerns.
- Proactively seek guest comments and feedback.
- Maintain and accurately update guest records in PMS.
- Assist Front Office Supervisor/Management with hotel related duties.
- Adhere to task list and responsibilities communicated by management.
What We Offer
- £750 Refer a Friend Scheme.
- 50% Employee discount in F&B outlets.
- Pension Scheme.
- Complimentary family meal and quality coffee/hot drinks whilst on duty.
- Growing team with great training and progression opportunity.
- Paid break and annual leave.
- Good work/life balance.
- Your birthday off (paid) after one year of service.
- Hotel discount.
- Private Health Care.
- Wagestream Experience Stay - Breakfast included.
- 5 days of paid sick leave for every rolling 12 months.
- Additional holiday for each completed year of service.
Receptionist employer: The NoMad Hotel London
At The NoMad, we pride ourselves on fostering a warm and inclusive work environment where our team members are valued and supported. As a front desk receptionist, you will not only be the face of our hotel but also enjoy a range of benefits including a generous employee discount, private health care, and opportunities for professional growth within a dynamic team. With a focus on work-life balance and unique perks like your birthday off after one year of service, The NoMad is an exceptional place to build a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The NoMad Hotel London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The NoMad Hotel London
Don't be shy about reaching out to The NoMad Hotel London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The NoMad Hotel London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The NoMad Hotel London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
