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- Tasks: Supervise night operations and create memorable experiences for guests.
- Company: Luxury lifestyle hotel in the heart of Covent Garden.
- Benefits: Employee discounts, private health care, and a paid birthday off.
- Why this job: Join a dynamic team and enhance your hospitality skills in a prestigious environment.
- Qualifications: Experience in luxury hotels and excellent customer service skills required.
- Other info: Great training and progression opportunities in a supportive work culture.
The predicted salary is between 30000 - 40000 £ per year.
THE NOMAD HOTEL NoMad London, a World’s 50 Best Hotel 2023, is a luxury lifestyle hotel that takes residence in the heart of Covent Garden inside the historic, grade II‑listed building famously known as The Bow Street Magistrates’ Court. As the NoMad’s first presence outside the United States, NoMad London continues to offer a culture of gracious hospitality combined with understated elegance and comfort.
THE ROLE – NIGHT MANAGER
To provide quality services to our guests and create memorable experiences for them; handle guest incidents and follow through until full resolution; supervise front desk and bell team in service delivery; support Receptionist in upselling room categories; work closely with other departments. Responsible for overall management of the night operation.
Key Responsibilities- Supervise the Reception team in checking in and checking out guests.
- Oversee and manage the night operation ensuring compliance with established procedures.
- Accurate and efficient completion of the night audit and night checklist.
- Handle guest requests to ensure high levels of service are provided.
- Work closely with Finance department to follow up on items, i.e., returned checks, rejected credit cards, employee discrepancies, cashier handling.
- Be responsible for emergency and health/safety related situations.
- Take ownership of complaints ensuring final resolution and guest satisfaction.
- Must have at least one year of previous experience in a similar role from a luxury hotel environment.
- Excellent customer service, teamwork and problem‑solving skills.
- Good knowledge of Opera system, Microsoft Office and Knowcross.
- Fluent in spoken and written English.
- £750 Refer a Friend Scheme
- 50% Employee discount in F&B outlets
- Pension Scheme
- Complimentary family meal and quality coffee/hot drinks whilst on duty
- Growing team with great training and progression opportunity
- Paid break and annual leave
- Good work/life balance
- Your birthday off (paid) after one year of service
- Hotel discount all over the world with Hilton Go!
- Private Health Care
- Wagestream Experience Stay - Breakfast included
Night Manager employer: The NoMad Hotel London
Contact Detail:
The NoMad Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in person! If you’re nearby, pop into the hotel and ask to speak with someone from HR or management. A face-to-face interaction can leave a lasting impression and show your enthusiasm for the Night Manager role.
✨Tip Number 3
Prepare for the interview by practising common questions related to guest service and problem-solving. We all know that being a Night Manager means handling unexpected situations, so be ready to share how you’d tackle them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and authenticity can make a big difference.
Tailor Your Application: Make sure to customise your application for the Night Manager role. Highlight your relevant experience in luxury hotels and how it aligns with our values at NoMad London. We love seeing how you fit into our culture!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Manager position. Plus, it’s super easy!
How to prepare for a job interview at The NoMad Hotel London
✨Know the Hotel Inside Out
Before your interview, make sure you research The NoMad Hotel thoroughly. Understand its history, values, and what sets it apart from other luxury hotels. This knowledge will not only impress the interviewers but also help you align your answers with the hotel's ethos.
✨Showcase Your Customer Service Skills
As a Night Manager, exceptional customer service is key. Prepare examples from your previous experience where you resolved guest complaints or enhanced their stay. Highlight your problem-solving skills and how you ensure guest satisfaction, as this will resonate well with the interviewers.
✨Familiarise Yourself with Relevant Systems
Since the role requires knowledge of systems like Opera and Microsoft Office, brush up on these before the interview. If you have experience with similar software, be ready to discuss how you used them effectively in past roles. This shows you're prepared and can hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle emergencies or difficult situations. Think of scenarios where you had to manage a crisis or ensure safety. Practising your responses will help you articulate your thought process clearly during the interview.