At a Glance
- Tasks: Keep hotel rooms spotless and ensure guest satisfaction with a high standard of cleanliness.
- Company: Join The NoMad, a vibrant hotel known for its exceptional service and welcoming atmosphere.
- Benefits: Enjoy perks like a 50% discount on food, paid breaks, and a birthday off after one year.
- Other info: Great training opportunities and a supportive team environment await you!
- Why this job: Be a key player in creating memorable experiences for guests while developing your skills.
- Qualifications: No prior experience needed, just a positive attitude and a passion for cleanliness.
The predicted salary is between 20000 - 25000 £ per year.
The Room Attendant will ensure that all areas within the hotel are maintained to a high standard of cleanliness and maintenance to ensure maximum guest satisfaction.
Expectations
- Clean and sanitize guest rooms and bathrooms thoroughly.
- Replace bed linens, towels, and toiletries as needed.
- Restock room supplies, including amenities and refreshments.
- Report maintenance issues and damages to management.
- Handle guest requests and complaints with professionalism.
- Maintain a high standard of hygiene and cleanliness.
- Follow safety and security procedures.
- Manage time effectively to complete tasks efficiently.
- Ensure all rooms meet the hotel’s quality standards.
- Be professional at all times.
- Be a positive ambassador of The NoMad throughout your professional career with us.
- Always adhere to company policies and procedures, including but not exclusive of H&S policies, HR policies, and the employee handbook.
- Role model The NoMad values and bring them to life through each interaction.
Main Duties & Responsibilities
- Ensure high quality cleaning service in public areas of the hotel.
- Follow the priority of room cleaning.
- Clean rooms and public areas according to the procedures and policies set by the hotel.
- Keep room attendants’ trolleys neat, clean, and tidy.
- Maintain cleaning equipment in good working condition.
- Report any loss or damage to linen, furniture, fixtures, or equipment to the supervisor.
- Use the right cleaning chemicals on all surfaces as per standards.
- Check the vacuum cleaner and equipment daily.
- Ensure service area is well stocked with necessary products and cleaned always.
- Report issues such as equipment and light bulb damage promptly to supervisor or department manager for immediate action.
- Report lost property found in rooms and adhere to Lost and Found policy.
- Perform regular deep cleaning of all areas of the hotel as instructed.
- Perform any additional tasks required as per business needs.
- Perform all duties with care toward guests, always ensuring utmost guest satisfaction.
- Interact with guests in a caring, respectful, and positive manner.
- Always follow H&S and Standard Operating Procedures.
Benefits
- £750 Refer a Friend Scheme
- 50% employee discount in F&B outlets
- Pension scheme
- Complimentary family meal and quality coffee/hot drinks while on duty
- Growing team with great training and progression opportunity
- Paid breaks and annual leave
- Good work/life balance
- Birthday off (paid) after one year of service
- Hotel discount
- Wagestream
- Private health care
- Experience stay – breakfast included
- 5 days of paid sick leave for every rolling 12 months
- Additional holiday for each completed year of service
Room Attendant in London employer: The NoMad Hotel London
The NoMad is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where every team member is valued. With benefits such as a generous employee discount, paid breaks, and opportunities for training and progression, staff can enjoy a fulfilling career while maintaining a healthy work/life balance. Located in a vibrant area, The NoMad fosters a positive environment that encourages employees to embody the hotel's values and deliver outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The NoMad Hotel London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The NoMad Hotel London
Don't be shy about reaching out to The NoMad Hotel London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Room Attendant in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The NoMad Hotel London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The NoMad Hotel London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
