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- Tasks: Lead the F&B team in executing vibrant events and ensure exceptional guest experiences.
- Company: Join NoMad London, a dynamic venue known for its hospitality and innovation.
- Benefits: Enjoy competitive pay, discounts, health care, and a great work/life balance.
- Why this job: Be part of an exciting team that creates memorable events in a lively atmosphere.
- Qualifications: Strong leadership skills and a passion for hospitality are essential.
- Other info: Opportunities for growth and development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
The role of the Event Operations Manager is to successfully lead the F&B team in executing all areas of service in our various event spaces as well as be central to planning and logistics of event execution across the hotel. The ability to lead and inspire others while maintaining a positive, hospitality-focused attitude is crucial to the success of this role. Commitment to service and taking care of others is a must.
Expectations:
- Be professional at all times.
- Exhibit qualities of flexibility and leadership as well as be an effective communicator.
- Represent The NoMad positively to all internal and external stakeholders.
- Adhere to company policies and procedures at all times, including H&S and HR policies.
- Manage own workload efficiently and find balance between responsibilities on the floor during service and office administrative work.
- Communicate well within the team and other departments across the hotel.
Main Duties & Responsibilities:
- Work closely with Head of Event Sales in planning and execution of special events.
- Liaise with third party vendors on logistics.
- Create and maintain Event Team Rota ensuring adequate staffing levels.
- Communicate with Event Kitchen team to effectively create and evolve event operating procedures.
- Be familiar with F&B opening/closing procedures including updating service notes.
- Help create a positive, encouraging, and fun place to work for our team.
- Be present on the service floor for events, anticipating guest needs, and supporting line staff.
- Ensure that a detailed daily management log is maintained.
- Assist in all F&B outlets as needed.
- Log any issues with departmental procedures as needed.
- Ensure the guest experience is of an exceptional level and review standards of practice for improvements.
- Handle guest complaints in a timely and efficient manner.
- Be aware of budgeted occupancy and make necessary staffing adjustments.
- Work alongside various other departments in upholding standards.
- Perform any other reasonable tasks as requested by management.
What We Offer:
- £750 Refer a Friend Scheme
- 50% Employee discount in F&B outlets
- Pension Scheme
- Complimentary family meal and quality coffee/hot drinks whilst on duty
- Growing team with great training and progression opportunity
- Paid break and annual leave
- Good work/life balance
- Your birthday off (paid) after one year of service
- Hotel discount
- Wagestream
- Private Health Care
- Experience Stay - Breakfast included
- 5 days of paid sick leave for every rolling 12 months
- Additional holiday for each completed year of service
Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.
Events Operations Manager employer: The NoMad Hotel London
Contact Detail:
The NoMad Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Operations Manager
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the hospitality scene. You never know who might have the inside scoop on job openings or be looking for someone just like you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for events and hospitality shine through. A positive attitude and genuine enthusiasm can set you apart from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like NoMad London, and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you ace your job search. Plus, applying through our site gives you a better chance of being noticed by hiring managers.
We think you need these skills to ace Events Operations Manager
Some tips for your application 🫡
Show Your Passion for Events: When you're writing your application, let your enthusiasm for events shine through! We want to see how much you love creating memorable experiences and leading a team. Share any relevant experiences that highlight your passion for the hospitality industry.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your leadership skills and experience in F&B operations. We appreciate when candidates take the time to align their skills with what we’re looking for at NoMad London.
Be Professional Yet Approachable: While we want to see your personality, it’s important to maintain a professional tone in your written application. Use clear language and structure your thoughts well. Remember, you’ll be representing our brand, so let’s make a great first impression!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The NoMad Hotel London
✨Know Your Event Operations Inside Out
Before the interview, make sure you’re familiar with the key responsibilities of an Events Operations Manager. Brush up on your knowledge of F&B service standards and logistics management. This will help you speak confidently about how you can lead a team and enhance guest experiences.
✨Showcase Your Leadership Skills
During the interview, be ready to share examples of how you've successfully led teams in the past. Highlight your ability to inspire others and maintain a positive atmosphere, as this role is all about creating a vibrant environment for both staff and guests.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would liaise with various departments and external vendors to ensure smooth event execution.
✨Demonstrate Your Commitment to Service
Make it clear that you have a strong commitment to service excellence. Share stories that illustrate your dedication to guest satisfaction and how you handle complaints or challenges. This will show that you understand the importance of maintaining high standards in hospitality.
