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- Tasks: Lead the F&B team in executing events and manage logistics across the hotel.
- Company: The NoMad Hotel London blends New York hospitality with London charm, offering career growth.
- Benefits: Enjoy a 50% discount in F&B outlets, private healthcare, and your birthday off after one year.
- Why this job: Join a vibrant team, develop your skills, and create memorable experiences for guests.
- Qualifications: Looking for flexible leaders with strong communication skills and a passion for hospitality.
- Other info: Full-time role with opportunities for training and progression in a dynamic environment.
The predicted salary is between 30000 - 45000 £ per year.
OverviewThe role of the Event Operations Manager is to successfully lead the F&B team in executing all areas of service in our various event spaces as well as be central to planning and logistics of event execution across the hotel. The ability to lead and inspire others while maintaining a positive, hospitality-focused attitude is crucial to the success of this role. S/he will display the desire to continually learn and develop while lending their innate ability to coach others. Commitment to service and taking care of others a must. To work alongside the F&B team in creating and developing one of the most exciting, vibrant, and welcoming venues in London. Welcome to NoMad London.
ExpectationsThe Event Operations Manager Is Expected To
Be professional at all the times.
Exhibit qualities of flexibility and leadership as well as be an effective communicator.
Represent The NoMad positively to all internal and external stakeholders as well as act as an ambassador of our brand when out in our industry\’s community.
Adhere to company policies and procedures at all times, including but not exclusive of; H&S policies, HR policies.
Manage own workload efficiently and find balance between responsibilities on the floor during service and office administrative work.
Communicate well within the team and other departments across the hotel and collaborate on shared initiatives as they related to standards of guest interaction.
Main Duties & ResponsibilitiesThe main responsibilities of the Events Operations Manager are summarised below, the list is not exhaustive:
Work closely with Head of Event Sales in planning and execution of special events.
Liaise with third party vendors on logistics.
Create and maintain Event Team Rota ensuring adequate staffing levels to cover specific needs.
Communicate with Event Kitchen team to effectively create and evolve event operating procedures.
Be familiar with F&B opening/closing procedures including updating service notes.
To help create a positive, encouraging, and fun place to work for our team and each other.
To be present on the service floor for events, anticipating guest needs, supporting all levels of line staff in their duties, and ensuring smooth transition of information through handovers.
To ensure that a detailed daily management log is maintained.
Assist in all F&B outlets as needed and as event schedule allows.
To log any issues with their various departmental procedures as needed.
To ensure the guest experience is of an exceptional level and constantly review standards of practice to see where improvements can be made.
To handle guest complaints in a timely and efficient manor, reporting to the Food and Beverage Director when applicable.
To always be aware of budgeted occupancy and make necessary staffing adjustments.
To work alongside the various other departments in upholding the standards and assisting where necessary to support.
Any other reasonable tasks asked to be performed by the management according to the changing business needs.
What We Offer
£750 Refer a Friend Scheme
50% Employee discount in F&B outlets
Pension Scheme
Complimentary family meal and quality coffee/hot drinks whilst on duty
Growing team with great training and progression opportunity
Paid break and annual leave
Good work/life balance
Your birthday off (paid) after one year of service
Hotel discount
Wagestream
Private Health Care
Experience Stay – Breakfast included
5 days of paid sick leave for every rolling 12 months
Additional holiday for each completed year of service
Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.
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Events Operations Manager employer: The NoMad Hotel London
Contact Detail:
The NoMad Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Operations Manager
✨Tip Number 1
Familiarise yourself with The NoMad Hotel's unique blend of New York hospitality and London charm. Understanding their brand ethos will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in event management. Attend industry events or join relevant online forums to connect with others and gain insights that could be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in high-pressure environments. Highlight your leadership skills and ability to maintain a positive atmosphere, as these are crucial for the Events Operations Manager role.
✨Tip Number 4
Research common challenges faced in event operations and think about how you would address them. Being able to articulate your problem-solving strategies will show your proactive approach and readiness for the role.
We think you need these skills to ace Events Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event management and hospitality. Focus on leadership roles, team collaboration, and any specific achievements that demonstrate your ability to manage events successfully.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and event management. Mention how your values align with The NoMad Hotel's mission and culture, and provide examples of how you've led teams or improved guest experiences in previous roles.
Showcase Your Communication Skills: Since effective communication is crucial for this role, ensure your application reflects your ability to communicate clearly and professionally. Use concise language and structure your application well to make it easy to read.
Highlight Your Problem-Solving Abilities: Include examples in your application that demonstrate your ability to handle challenges and complaints effectively. This will show that you can maintain a positive atmosphere and ensure smooth operations during events.
How to prepare for a job interview at The NoMad Hotel London
✨Showcase Your Leadership Skills
As an Events Operations Manager, you'll need to lead and inspire your team. Be prepared to share examples of how you've successfully managed teams in the past, highlighting your ability to motivate and coach others.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. During the interview, emphasise your experience in liaising with various departments and external vendors, showcasing your ability to maintain clear and positive communication.
✨Highlight Your Problem-Solving Skills
Event management often involves unexpected challenges. Be ready to discuss specific instances where you've handled guest complaints or logistical issues efficiently, demonstrating your commitment to exceptional service.
✨Understand the Company Culture
Familiarise yourself with The NoMad Hotel's values and culture. Show that you align with their hospitality-focused attitude and are eager to contribute to creating a vibrant and welcoming environment for both guests and staff.
