Evening Turndown Attendant

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

A turn down attendant prepares guest rooms for the evening by ensuring a welcoming and restful environment. Duties include tidying up, changing bed linens, replenishing amenities, and creating a soothing atmosphere with dimmed lights and closed curtains. The role involves attention to detail, maintaining cleanliness, and responding to guest requests or special needs. The attendant also reports any maintenance issues to ensure a high standard of guest satisfaction.

• Prepare the guest room for the evening by tidying up and setting a relaxing ambiance.
• Remove used towels and replace with fresh ones; ensure bed linens are clean and neatly arranged.
• Fold and arrange bed linens or coverlets for an inviting appearance.
• Replenish amenities such as water bottles, chocolates, or other special items.
• Ensure lights are dimmed or bedside lamps are on, and curtains are closed for privacy.
• Maintain a high standard of cleanliness and attention to detail.
• Address any guest requests or special needs promptly and professionally.
• Report any maintenance or safety issues to the appropriate department.
• Be professional at all times.
• Be a positive ambassador of The NoMad throughout your professional career with us.
• Always adhere to company policies and procedures, including but not exclusive of; H&S policies, HR policies; employee handbook.
• To role model The NoMad values and bring them to life through each and every interaction.

• Ensure high quality cleaning service at public areas of hotel.
• Follow the priority of room cleaning.
• Clean rooms and public area according to the procedures and policies set by hotel.
• Keep room attendants’ trolleys neat/clean and tidy.
• Maintain cleaning equipment in good working condition.
• Report any loss/damage to linen, furniture, fixtures, or equipment to Supervisor.
• Using the right cleaning chemicals on all surfaces as per standards.
• Check the vacuum cleaner and equipment daily.
• Ensure service area is well stocked with necessary products and cleaned always.
• Report issues such as equipment and light bulb damage promptly to supervisor or department manager for immediate action.
• Report any lost property found in the rooms and adhere to Lost and Found policy.
• Perform regular deep cleaning of all areas of hotel as instructed.
• To perform any additional task required as per business needs.
• Perform all duties with care towards our guests always ensuring utmost guest satisfaction.
• Interact with guests in a caring, respectful and positive manner.
• To always follow H&S and Standard Operating Procedures.

• £750 Refer a Friend Scheme.
• 50% Employee discount in F&B outlets.
• Pension Scheme.
• Complimentary family meal and quality coffee/hot drinks whilst on duty.
• Growing team with great training and progression opportunity.
• Paid break and annual leave.
• Good work/life balance.
• Your birthday off (paid) after one year of service.
• Hotel discount.
• Wagestream.
• Private Health Care Experience.
• Stay - Breakfast included.
• 5 days of paid sick leave for every rolling 12 months.
• Additional holiday for each completed year of service.

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.