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- Tasks: Welcome guests, manage bookings, and provide excellent customer service at our spa.
- Company: Join The NICI, a top-rated hotel transforming Bournemouth's hospitality scene.
- Benefits: Enjoy competitive pay, career growth, discounts, and meals while on duty.
- Other info: Full training provided; must be eligible to work in the UK.
- Why this job: Be part of a fun, inclusive team in a vibrant environment with unique training opportunities.
- Qualifications: Friendly personality; experience with spa systems is a plus but not required.
The predicted salary is between 24000 - 36000 £ per year.
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Think…Beach Club meets Spa Resort. The newly refurbished Nici Hotel Bournemouth is looking for the best and brightest in the hospitality industry!
Since its launch in summer 2022, THE NICI is already being recognised as one of the UK’s most exciting new hotel concepts, with accolades including The Times Top 100 Places to Stay – ‘Best Seaside Hotel for 2023’. Set on an enviable spot on the South Coast, with £20m investment so far, THE NICI has transformed Bournemouth’s accommodation landscape with 88 luxury bedrooms, many with spectacular sea views, garden hot tub suites, buzzing South Beach Restaurant & Bar, outdoor terrace and indoor cinema, as well as inspiring meeting and events spaces.
Be part of a fun, welcoming and inclusive team, where you can thrive and build your own career in a vibrant and exciting environment.
The role…
We have a superb opportunity for a Spa Receptionist to join the team. As Spa Receptionist your duties will include welcoming guests and members to the spa, making spa bookings, upselling treatments and spa products, show rounds and general day to day spa reception duties. You will have a friendly and outgoing personality and a passion for service excellence. Knowledge of spa reservations systems would be a distinct advantage, although not essential as full training will be given.
What’s in it for you….
At The NICI we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
• Excellent progression opportunities
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts
• Access to an exciting benefits and discount platform
• Meals included whilst on duty
If you feel you have the skills and ambition we are looking for to join The NICI, then please apply with a full and up to date CV below. Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy. We look forward to hearing from you!
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Spa Receptionist employer: The Nici
Contact Detail:
The Nici Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with the Nici Hotel's unique offerings and atmosphere. Understanding their brand and what makes them stand out will help you connect with the team during your interview and show that you're genuinely interested in being part of their exciting environment.
✨Tip Number 2
Brush up on your customer service skills, especially in a spa or hospitality context. Being able to demonstrate your ability to create a welcoming atmosphere and handle guest inquiries effectively will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of The NICI if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 4
Prepare to discuss your passion for wellness and spa treatments. Showing enthusiasm for the services offered at the spa and how you can contribute to enhancing the guest experience will resonate well with the hiring team.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Spa Receptionist. Highlight your customer service skills and any relevant experience in hospitality or spa environments.
Tailor Your CV: Make sure your CV is tailored to the position. Emphasise your friendly personality, passion for service excellence, and any experience with spa reservation systems, even if it's minimal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at The NICI and how you can contribute to their vibrant team.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Nici
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for providing excellent service, as this role is all about creating a welcoming atmosphere for guests.
✨Familiarise Yourself with Spa Services
Even if you don't have prior experience in a spa setting, do some research on common spa treatments and services. Being able to discuss these confidently will show your interest in the role and help you upsell effectively.
✨Demonstrate Your Communication Skills
As a Spa Receptionist, you'll be interacting with guests regularly. Practice clear and friendly communication during your interview. Use examples from past experiences where you've successfully handled customer inquiries or resolved issues.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask the interviewer about the spa's services, team culture, or career progression opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.