At a Glance
- Tasks: Welcome guests and manage spa check-ins while promoting our luxury services.
- Company: Join THE NICI Collection, a growing luxury lifestyle hotel group.
- Benefits: Enjoy staff discounts, training opportunities, and a wellness-focused environment.
- Other info: Great opportunities for career growth within a luxury brand.
- Why this job: Be the face of exceptional service in a vibrant hospitality setting.
- Qualifications: Previous customer service experience and strong communication skills are preferred.
The predicted salary is between 18900 - 23100 £ per year.
THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, delivering exceptional hospitality, luxury wellness experiences, and memorable guest stays.
From the original THE NICI Bournemouth to the exciting additions of THE NICI Newquay and THE NICI New Forest in June 2026, THE NICI Collection is entering an exciting new chapter of growth, with more opportunities ahead.
The Role
As Spa Receptionist, you will be the first point of contact for our spa guests, delivering a warm welcome and ensuring every guest receives exceptional service throughout their spa journey.
Key Responsibilities
- Welcome guests and manage spa check-ins and departures.
- Handle bookings, enquiries, and treatment reservations.
- Promote spa services, memberships, and retail products.
- Maintain accurate guest records and appointment schedules.
- Support the spa team in delivering seamless guest experiences.
- Ensure reception and guest areas are always presented to a high standard.
About You
- Previous reception, spa, hotel, or customer service experience preferred.
- Excellent communication and organisational skills.
- Professional, friendly, and guest-focused.
- Confident using booking systems and computer software.
What We Offer
- Staff discounts across THE NICI Collection.
- Training and career development opportunities.
- Wellness-focused working environment.
- Opportunities to grow within a luxury hospitality brand.
Join THE NICI Collection and become part of an ambitious luxury hospitality brand where wellbeing, exceptional service, and memorable experiences are at the heart of everything we do.
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Spa Receptionist employer: The Nici
THE NICI Collection is an exceptional employer that offers a vibrant work culture focused on delivering luxury hospitality experiences. With competitive salaries, staff discounts, and ample training and development opportunities, employees can thrive in their roles while enjoying career progression within a growing hotel group. Join us in creating unforgettable guest experiences in some of the UK's most sought-after locations.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Nici. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Nici
Don't be shy about reaching out to The Nici directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Nici and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Nici
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
