At a Glance
- Tasks: Join our team as a Reservationist, ensuring guests have unforgettable booking experiences.
- Company: The NICI Hotel Bournemouth is a trendy, award-winning seaside hotel with luxury amenities.
- Benefits: Enjoy competitive pay, career progression, discounts, and meals while on duty.
- Other info: Only applicants eligible to work in the UK will be considered.
- Why this job: Be part of a fun, inclusive team in a vibrant environment at a top-rated hotel.
- Qualifications: No specific qualifications required, just bring your skills and ambition!
The predicted salary is between 24000 - 36000 € per year.
Think...Beach Club meetsSpaResort. The newly refurbished Nici Hotel Bournemouth is looking for the best and brightest in the hospitality industry!
Since its launch in summer 2022, THE NICI is already being recognised as one of the UK’s most exciting new hotel concepts, with accolades including The Times Top 100 Places to Stay - ‘Best Seaside Hotel for 2023’.
Set on an enviable spot on the South Coast, with £20m investment so far, THE NICI has transformed Bournemouth’s accommodation landscape with 91 luxury bedrooms, many with spectacular sea views, garden hot tub suites, buzzing South Beach Restaurant & Bar, outdoor terrace and indoor cinema, as well as inspiring meeting and events spaces.
Be part of a fun, welcoming and inclusive team, where you can thrive and build your own career in a vibrant and exciting environment.
The role
As a Reservationist you will be joining our dynamic and friendly team providing our guests with the very best booking experiences. You will be responsible for ensuring all reservations at the hotel are handled in a timely and professional manner. As Reservationist you will ensure that every email or telephone reservation is a positive and memorable experience. You will be booking reservations for rooms, restaurant and spa, whilst maximising revenue and ensuring customer satisfaction at all times.
What’s in it for you?
- Excellent progression opportunities
- Individual and bespoke career and progression pathways
- Competitive salary across all roles
- Unique on the job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food and Beverage discounts
- Access to an exciting benefits and discount platform
- Employee Assistance Program
- Stylish boutique uniform specially designed
- Meals included whilst on duty
If you feel you have the skills and ambition we are looking for to join The NICI, then please apply with a full and up to date CV below. Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy. We look forward to hearing from you.
Compensation: To be discussed
Reservationist in Bournemouth employer: The Nici
At The NICI Hotel Bournemouth, we pride ourselves on being a leading employer in the hospitality sector, offering a vibrant and inclusive work culture that fosters personal and professional growth. With excellent progression opportunities, bespoke career pathways, and a commitment to employee development, our team enjoys competitive salaries, unique training experiences, and enticing benefits such as hotel stay discounts and complimentary meals during shifts. Join us in creating memorable experiences for our guests while thriving in one of the UK's most exciting new hotel concepts.
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist in Bournemouth
✨Tip Number 1
Familiarise yourself with The NICI's unique offerings and atmosphere. Understanding the hotel's concept, such as its luxury amenities and vibrant dining options, will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of The NICI. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you're a great fit for their team.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. As a Reservationist, showcasing your ability to handle reservations professionally and create memorable guest experiences will be crucial in setting you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry. Being knowledgeable about current practices and innovations can help you impress during discussions and show your commitment to providing exceptional service at The NICI.
We think you need these skills to ace Reservationist in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality, particularly in reservations or customer service. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the hospitality industry and your enthusiasm for working at The NICI. Mention specific aspects of the hotel that excite you and how you can contribute to their team.
Highlight Customer Service Skills:Since the role involves ensuring positive booking experiences, emphasise any previous roles where you provided excellent customer service. Share specific examples of how you handled reservations or customer inquiries effectively.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at The Nici
✨Know the Hotel Inside Out
Before your interview, make sure to research The NICI Hotel thoroughly. Familiarise yourself with its unique features, such as the luxury bedrooms and the South Beach Restaurant & Bar. This knowledge will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Customer Service Skills
As a Reservationist, providing excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to create positive and memorable experiences for guests.
✨Showcase Your Communication Skills
Effective communication is crucial in this role. During the interview, practice clear and confident speaking. Be ready to discuss how you would handle reservations over the phone and via email, ensuring that you convey professionalism and warmth.
✨Express Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share why you want to work at The NICI and how you align with their values of exceptional service and a vibrant working environment. This passion can set you apart from other candidates.
