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- Tasks: Lead the reception team and ensure a top-notch guest experience every day.
- Company: Join The NICI, a trendy hotel transforming Bournemouth's hospitality scene since 2022.
- Benefits: Enjoy competitive pay, career growth, discounts, and free meals while working.
- Why this job: Be part of a vibrant team in an award-winning hotel with a fun culture.
- Qualifications: Experience in reception management, strong leadership, and excellent customer service skills required.
- Other info: Flexible shifts available, including weekends; must be eligible to work in the UK.
The predicted salary is between 28800 - 43200 £ per year.
Think beach club buzz meets spa-resort luxury.
The NICI Bournemouth is searching for standout hospitality talent to join one of the UK\’s most talked-about hotels .
Launched in **** to instant acclaim, The NICI has swept up accolades – including The Times \”Top 100 Places to Stay, Best Seaside Hotel\” – and continues to shine for its bold design and exceptional guest experience.
Set high on the South Coast with over £20m invested, The NICI has redefined Bournemouth\’s hotel scene with 92 stylish bedrooms, the vibrant South Beach Restaurant Bar, an indoor cinema, and sleek event spaces.
In **** came the 30m heated year-round pool and award-winning spa.
Then, in ****, Old Harry Rocks restaurant arrived, completing the hotel\’s transformation into a full-scale, Miami-inspired, year-round resort.
Now firmly established as one of the UK\’s most exciting modern hotels, The NICI continues to wow guests with standout amenities, glowing reviews, and an ever-growing fan base.
The Role.
.
As our Reception Manager, you\’ll lead the front-of-house team to deliver effortless, memorable service from the moment guests arrive to the time they say goodbye.
You\’ll oversee daily operations, train and inspire your team, manage guest queries with confidence, and ensure our service reflects the unique spirit of The Nici.
What You\’ll Do Lead and support our reception team to deliver outstanding guest service Oversee check-in, check-out, billing, and reservations coordination Handle guest enquiries and resolve issues with professionalism and ease Maintain high standards of presentation and service in the lobby and reception area Work closely with other departments to ensure seamless guest experiences Drive performance, implement SOPs, and uphold brand standards Support training, scheduling, and team development What We\’re Looking For Experience in hotel front office management or supervisory roles A natural people leader with excellent communication skills Calm, organised, and solutions-focused Confident using hotel PMS systems Passion for hospitality and creating exceptional guest experiences Experience in luxury or boutique hotels (advantageous) What\’s in it for you….
At The NICI we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team.
Here are just some of the benefits you will receive upon joining the crew:
• Excellent progression opportunities
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts
• Access to an exciting benefits and discount platform
• Stylish boutique uniform specially designed
• Meals included whilst on duty If you feel you have the skills and ambition we are looking for to join The NICI, then please apply with a full and up to date CV below.
Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.
We look forward to hearing from you
Reception Manager employer: The Nici
Contact Detail:
The Nici Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the unique offerings of The NICI Hotel. Understanding their luxury amenities and services will help you demonstrate your enthusiasm and knowledge during any interviews or networking opportunities.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in reception management. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Showcase your leadership skills by discussing any relevant experiences where you've successfully managed a team or improved customer service. Prepare specific examples that highlight your ability to handle stressful situations and maintain professionalism.
✨Tip Number 4
Research health and safety regulations related to front office operations. Being knowledgeable about these standards will not only prepare you for the role but also demonstrate your commitment to maintaining a safe environment for guests and staff.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception management or similar supervisory roles. Emphasise your leadership skills, customer service experience, and any specific software proficiency that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of The NICI's values. Mention specific examples from your past experiences that demonstrate your ability to manage a reception team and provide exceptional guest experiences.
Highlight Key Skills: In your application, clearly outline your organisational and multitasking abilities. Provide examples of how you've handled stressful situations calmly and efficiently, as this is crucial for the Reception Manager role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in the hospitality industry.
How to prepare for a job interview at The Nici
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Highlight any training or mentoring experiences you've had.
✨Demonstrate Customer Service Excellence
Exceptional customer service is key in hospitality. Share specific instances where you went above and beyond for a guest or resolved a difficult situation. This will show your commitment to guest satisfaction.
✨Familiarise Yourself with Front Desk Operations
Make sure you understand the daily operations of a front desk, including check-ins, check-outs, and handling inquiries. Being knowledgeable about these processes will help you answer questions confidently during the interview.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of potential challenges you might encounter as a Reception Manager and how you would handle them, especially regarding guest complaints and inter-departmental coordination.
