At a Glance
- Tasks: Manage and grow our Spa membership programme while delivering exceptional member experiences.
- Company: Join THE NICI Collection, a luxury lifestyle hotel group with ambitious growth plans.
- Benefits: Competitive salary, staff discounts, career development, and meals on duty.
- Other info: Opportunity to shape the future of our Spa membership experience in a dynamic environment.
- Why this job: Be part of an exciting journey in luxury hospitality and create memorable experiences.
- Qualifications: Experience in membership sales or hospitality, with strong communication and relationship-building skills.
About THE NICI Collection
THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, bringing exceptional hospitality, outstanding food and drink, and unforgettable guest experiences to some of the UK's most desirable locations.
What began with THE NICI Bournemouth, our original flagship hotel inspired by Miami's South Beach, has grown into an exciting collection of destination-led properties. In June 2026, the collection expanded with the opening of THE NICI Newquay, inspired by Italy's Amalfi Coast, and THE NICI New Forest, inspired by the luxury and charm of the Hamptons.
This is just the beginning of our growth journey, and we're looking for talented individuals who want to build their careers with an ambitious and expanding hospitality brand.
The Role
We are looking for an enthusiastic and commercially focused Membership Manager to join our Spa team. Responsible for growing and maintaining our membership community, you will play a key role in delivering an exceptional experience for our members while driving engagement, retention, and new membership opportunities.
Working closely with the Spa and wider hotel teams, you will build strong relationships with members, create memorable experiences, and help position THE NICI Spa as a leading luxury wellness destination.
This is an exciting opportunity for an experienced hospitality, leisure, or sales professional looking to develop their career within a luxury lifestyle brand.
Key Responsibilities
- Manage and grow the Spa membership programme, attracting new members and retaining existing relationships.
- Deliver a personalised and exceptional experience for all members.
- Build strong relationships with members, understanding their needs and preferences.
- Handle membership enquiries, tours, and consultations with professionalism and enthusiasm.
- Drive membership sales through proactive engagement and follow-up.
- Organise and support member events, experiences, and engagement activities.
- Work closely with the Spa, Sales, Marketing, and Hotel teams to maximise membership opportunities.
- Monitor member feedback and implement improvements to enhance the overall experience.
- Maintain accurate membership records and reporting.
- Support revenue growth through additional treatments, services, and experiences.
About You
- Previous experience in membership sales, hospitality, leisure, spa, or luxury service environments.
- Confident communicator with excellent relationship-building skills.
- Commercially minded with a passion for achieving targets.
- Highly organised with strong attention to detail.
- Passionate about wellness, luxury experiences, and delivering outstanding service.
- Positive, proactive, and able to work independently as well as part of a team.
- Professional approach with the ability to build trust and long-lasting relationships.
What We Offer
- Competitive salary plus service charge.
- Staff discounts across THE NICI Collection.
- Career development opportunities.
- Meals on duty.
- Ongoing training and support.
- The opportunity to develop your career within an ambitious and growing luxury hospitality brand.
- The chance to be part of creating an exceptional spa membership experience from the ground up.
Join THE NICI Collection and be part of an exciting growth story where exceptional hospitality, great people, and memorable experiences are at the heart of everything we do.
Compensation: To be discussed
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Membership Manager employer: The Nici
The Nici in Newquay offers an exciting opportunity for the Luxury Events & Sales Lead to be at the forefront of establishing a prestigious new hotel. With a competitive salary, performance incentives, and a vibrant work culture focused on creativity and collaboration, employees are encouraged to grow and shape the events landscape. Joining The Nici means being part of a dynamic team dedicated to creating unforgettable experiences in a stunning coastal location.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Nici. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Nici
Don't be shy about reaching out to The Nici directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Nici and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Nici
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
