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- Tasks: Lead shifts, oversee guest services, and ensure top-notch operations.
- Company: Join THE NICI, a trendy hotel in Bournemouth, celebrated for its luxury and innovation.
- Benefits: Enjoy competitive pay, career growth, discounts, and free meals while on duty.
- Why this job: Be part of a fun, inclusive team in a vibrant environment with great progression opportunities.
- Qualifications: Looking for motivated individuals with a passion for hospitality and excellent customer service skills.
- Other info: Experience the excitement of working in one of the UK's best seaside hotels!
The predicted salary is between 28800 - 43200 £ per year.
The NICI, a destination hotel in Bournemouth, continues to grow at pace and is looking for fresh, exceptional talent to join its growing team. Since its launch in summer 2022, THE NICI is already being recognised as one of the UK’s most exciting new hotel concepts, with accolades including The Times Top 100 Places to Stay - ‘Best Seaside Hotel for 2023’. Set on an enviable spot on the South Coast, with £20m investment, THE NICI has transformed Bournemouth's accommodation landscape with 91 luxury bedrooms, many with spectacular sea views, garden hot tub suites, buzzing South Beach Restaurant & Bar, outdoor terrace and indoor cinema, as well as inspiring meeting and events spaces.
Be part of a fun, welcoming and inclusive team, where you can thrive and build your own career in a vibrant and exciting environment.
The role… As a Duty Manager, you will play a crucial role in delivering outstanding service and ensuring smooth daily operations. You’ll be responsible for leading shifts, overseeing guest check-ins and check-outs, and ensuring that the highest service standards are met across all areas of the hotel and coaching our colleagues. This is a hands-on role, and you’ll be working closely with senior management to continuously improve guest satisfaction and operational efficiency.
Key Responsibilities:- Lead and supervise the team during shifts, ensuring excellent customer service is maintained at all times.
- Handle guest inquiries, complaints, and special requests in a professional and timely manner.
- Ensure that housekeeping, maintenance, and front-of-house areas meet high standards.
- Support the training and development of staff to maintain a motivated and effective team.
What’s in it for you… At The NICI, we are committed to providing exceptional hospitality whilst creating a vibrant, enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining:
- Excellent progression opportunities
- Individual and bespoke career and progression pathways
- Competitive salary across all roles
- Unique on-the-job training and development with opportunities for internal promotions
- Hotel stay and Food & Beverage discounts
- Meals included while on duty
If you feel you have the skills and ambition we are looking for, then please apply with a full and up-to-date CV below.
Hotel Duty Manager employer: The Nici
Contact Detail:
The Nici Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Duty Manager
✨Tip Number 1
Familiarise yourself with The NICI's unique offerings and values. Understanding their commitment to exceptional hospitality and vibrant working environment will help you align your responses during interviews, showcasing how you can contribute to their team.
✨Tip Number 2
Network with current or former employees of The NICI. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to handle guest inquiries and complaints effectively. Highlighting your problem-solving skills will show that you're ready for the hands-on nature of the Duty Manager role.
✨Tip Number 4
Research the latest trends in the hospitality industry, particularly those related to customer service and operational efficiency. Being knowledgeable about these trends will allow you to engage in meaningful conversations during interviews and show your passion for the role.
We think you need these skills to ace Hotel Duty Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Duty Manager at THE NICI. Highlight your relevant experience in customer service and team leadership in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to handle guest inquiries, manage shifts, and maintain high service standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of THE NICI's values. Mention specific examples of how you've successfully led teams or improved guest satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at The Nici
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading shifts and supervising a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in high-pressure situations.
✨Demonstrate Customer Service Excellence
Highlight your commitment to outstanding customer service. Share specific examples of how you've handled guest inquiries or complaints effectively, showcasing your problem-solving skills and ability to maintain high service standards.
✨Familiarise Yourself with The NICI
Research The NICI and its unique offerings. Understanding the hotel's concept, amenities, and recent accolades will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and operational efficiency. Think about past experiences where you had to make quick decisions or improve processes, and be ready to share those stories.