At a Glance
- Tasks: Welcome guests, manage bookings, and provide excellent customer service at our spa.
- Company: Join The NICI, a top-rated hotel transforming Bournemouth's hospitality scene.
- Benefits: Enjoy competitive pay, career growth, discounts, and meals while on duty.
- Other info: Full training provided; must be eligible to work in the UK.
- Why this job: Be part of a fun, inclusive team in a vibrant environment with unique training opportunities.
- Qualifications: Friendly personality; experience with spa systems is a plus but not required.
The predicted salary is between 24000 - 36000 £ per year.
About THE NICI Collection
THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, delivering exceptional hospitality, luxury wellness experiences, and memorable guest stays.
From the original THE NICI Bournemouth to the exciting additions of THE NICI Newquay and THE NICI New Forest in June 2026, THE NICI Collection is entering an exciting new chapter of growth, with more opportunities ahead.
The Role
As Spa Receptionist, you will be the first point of contact for our spa guests, delivering a warm welcome and ensuring every guest receives exceptional service throughout their spa journey.
Key Responsibilities
- Welcome guests and manage spa check-ins and departures.
- Handle bookings, enquiries, and treatment reservations.
- Promote spa services, memberships, and retail products.
- Maintain accurate guest records and appointment schedules.
- Support the spa team in delivering seamless guest experiences.
- Ensure reception and guest areas are always presented to a high standard.
About You
- Previous reception, spa, hotel, or customer service experience preferred.
- Excellent communication and organisational skills.
- Professional, friendly, and guest-focused.
- Confident using booking systems and computer software.
- Passionate about delivering exceptional service.
What We Offer
- Competitive salary.
- Staff discounts across THE NICI Collection.
- Training and career development opportunities.
- Wellness-focused working environment.
- Opportunities to grow within a luxury hospitality brand.
Join THE NICI Collection and become part of an ambitious luxury hospitality brand where wellbeing, exceptional service, and memorable experiences are at the heart of everything we do.
Compensation: To be discussed
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Spa Receptionist in Bournemouth employer: The Nici
The Nici in Newquay offers an exciting opportunity for the Luxury Events & Sales Lead to be at the forefront of establishing a prestigious new hotel. With a competitive salary, performance incentives, and a vibrant work culture focused on creativity and collaboration, employees are encouraged to grow and shape the events landscape. Joining The Nici means being part of a dynamic team dedicated to creating unforgettable experiences in a stunning coastal location.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Bournemouth
✨Tip Number 1
Familiarise yourself with the Nici Hotel's unique offerings and atmosphere. Understanding their brand and what makes them stand out will help you connect with the team during your interview and show that you're genuinely interested in being part of their exciting environment.
✨Tip Number 2
Brush up on your customer service skills, especially in a spa or hospitality context. Being able to demonstrate your ability to create a welcoming atmosphere and handle guest inquiries effectively will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of The NICI if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 4
Prepare to discuss your passion for wellness and spa treatments. Showing enthusiasm for the services offered at the spa and how you can contribute to enhancing the guest experience will resonate well with the hiring team.
We think you need these skills to ace Spa Receptionist in Bournemouth
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities of a Spa Receptionist. Highlight your customer service skills and any relevant experience in hospitality or spa environments.
Tailor Your CV:Make sure your CV is tailored to the position. Emphasise your friendly personality, passion for service excellence, and any experience with spa reservation systems, even if it's minimal.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at The NICI and how you can contribute to their vibrant team.
Proofread Your Application:Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Nici
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for providing excellent service, as this role is all about creating a welcoming atmosphere for guests.
✨Familiarise Yourself with Spa Services
Even if you don't have prior experience in a spa setting, do some research on common spa treatments and services. Being able to discuss these confidently will show your interest in the role and help you upsell effectively.
✨Demonstrate Your Communication Skills
As a Spa Receptionist, you'll be interacting with guests regularly. Practice clear and friendly communication during your interview. Use examples from past experiences where you've successfully handled customer inquiries or resolved issues.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask the interviewer about the spa's services, team culture, or career progression opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
