At a Glance
- Tasks: Lead and inspire the housekeeping team to maintain top-notch cleanliness and guest satisfaction.
- Company: Join The NICI, one of the UK's most exciting modern hotels with a vibrant atmosphere.
- Benefits: Enjoy competitive salary, career progression, discounts, and stylish uniforms.
- Other info: Dynamic work environment with unique training and development opportunities.
- Why this job: Be part of a luxury hotel experience that wows guests and offers personal growth.
- Qualifications: Experience in senior housekeeping roles and a passion for exceptional service.
The predicted salary is between 36000 - 60000 £ per year.
Think beach club buzz meets spa-resort luxury. The NICI Bournemouth is searching for standout hospitality talent to join one of the UK’s most talked-about hotels. Launched in 2022 to instant acclaim, The NICI has swept up accolades - including The Times “Top 100 Places to Stay, Best Seaside Hotel” - and continues to shine for its bold design and exceptional guest experience. Set high on the South Coast with over £20m invested, The NICI has redefined Bournemouth’s hotel scene with 92 stylish bedrooms, the vibrant South Beach Restaurant & Bar, an indoor cinema, and sleek event spaces. In 2023 came the 30m heated year-round pool and award-winning spa. Then, in 2024, Old Harry Rocks restaurant arrived, completing the hotel’s transformation into a full-scale, Miami-inspired, year-round resort.
We are seeking an experienced and passionate Head Housekeeper to lead our housekeeping team and uphold the highest standards of cleanliness, presentation, and guest satisfaction throughout the hotel. You’ll be responsible for managing the day-to-day operations of the housekeeping department, ensuring a seamless guest experience that reflects The NICI’s signature style and attention to detail.
Key Responsibilities
- Lead, motivate, and train the housekeeping team to deliver exceptional service.
- Manage daily operations across guest rooms, public areas, and back-of-house spaces.
- Conduct regular inspections to maintain the hotel’s impeccable standards.
- Coordinate with Front Office and Maintenance to ensure room readiness and quality.
- Manage stock levels, ordering, and budgeting for cleaning supplies and linens.
- Implement and uphold health, safety, and hygiene procedures.
- Recruit, schedule, and develop housekeeping staff, fostering a positive and efficient team culture.
- Oversee laundry and linen service operations.
About You
- Proven experience in a senior housekeeping role, ideally within a luxury or boutique hotel.
- Natural leader with strong communication and organizational skills.
- Excellent eye for detail and commitment to maintaining five-star standards.
- Ability to multitask and thrive in a fast-paced environment.
- Passionate about guest satisfaction and proud of your team’s achievements.
What’s in it for you…
- Excellent progression opportunities.
- Individual and bespoke career and progression pathways.
- Competitive salary across all roles.
- Unique on-the-job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food and Beverage discounts.
- Access to an exciting benefits and discount platform.
- Stylish boutique uniform specially designed.
- Meals included whilst on duty.
If you feel you have the skills and ambition we are looking for to join The NICI, then please apply with a full and up-to-date CV below. Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy. We look forward to hearing from you!
Head Housekeeper in Bournemouth employer: The Nici
The NICI Bournemouth is an exceptional employer, offering a vibrant and enjoyable working environment that prioritises employee growth and satisfaction. With competitive salaries, bespoke career progression pathways, and unique on-the-job training, team members are empowered to thrive in their roles while enjoying exclusive benefits such as hotel stay discounts and stylish uniforms. Set in a stunning location with state-of-the-art facilities, The NICI is not just a workplace but a community dedicated to delivering outstanding hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Head Housekeeper in Bournemouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Nici. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Nici
Don't be shy about reaching out to The Nici directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Housekeeper in Bournemouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Nici and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Nici
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
