At a Glance
- Tasks: Lead operations across luxury hotels, ensuring top-notch guest experiences and team performance.
- Company: Join the NICI Hotel Group, a leader in luxury hospitality.
- Benefits: Enjoy a competitive salary, bonuses, staff discounts, and career growth opportunities.
- Other info: Dynamic environment with a focus on collaboration and innovation.
- Why this job: Shape the future of luxury hospitality while driving service excellence and profitability.
- Qualifications: Experience in multi-site hotel operations and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
The NICI Hotel Group is seeking an experienced and commercially driven Group Operations Manager to oversee operational performance across our portfolio of luxury hospitality venues. This is a senior leadership role focused on driving service excellence, team performance, profitability, and operational consistency throughout the group. The successful candidate will work closely with General Managers and Heads of Department to ensure exceptional guest experiences, strong financial performance, and compliance with company standards and procedures.
Key Responsibilities
- Oversee the day-to-day operational performance across all properties within the group
- Support and develop General Managers and senior departmental leaders
- Drive consistency in guest service standards and operational delivery
- Monitor and improve profitability, labour controls, and cost management
- Ensure compliance with health & safety, licensing, food safety, and employment legislation
- Lead operational projects, openings, refurbishments, and business improvement initiatives
- Analyse KPIs, budgets, payroll, guest feedback, and financial reporting to identify opportunities for growth
- Develop and implement group-wide operational procedures and best practices
- Work collaboratively with HR, Finance, Sales & Marketing, and Executive Leadership teams
- Support recruitment, succession planning, and leadership development across the group
- Maintain a strong presence across all venues and build positive working relationships with teams
Skills & Experience Required
- Previous multi-site hospitality or hotel operations management experience
- Strong leadership and people management skills
- Commercially aware with a proven ability to drive revenue and control costs
- Excellent organisational and problem-solving abilities
- Experience managing large teams within luxury hospitality environments
- Strong understanding of hotel operations including rooms, food & beverage, events, and guest services
- Confident communicator with the ability to influence and motivate teams
- Flexible approach with willingness to travel between sites as required
- Knowledge of UK employment legislation and operational compliance standards
Desirable
- Experience within luxury or lifestyle hotel brands
- Background in both hotel and restaurant operations
- Degree or professional qualification in Hospitality Management or Business Management
What We Offer
- Competitive salary package
- Performance‑related bonus structure
- Company benefits and staff discounts
- Career progression opportunities within a growing hospitality group
- Dynamic and supportive working environment
- Opportunity to play a key role in shaping the future growth of the business
Compensation: To be discussed
Group Operations Manager in Bournemouth employer: The Nici
The NICI Hotel Group is an exceptional employer, offering a dynamic and supportive working environment where you can thrive in your career as a Group Operations Manager. With competitive salary packages, performance-related bonuses, and ample opportunities for career progression within our growing hospitality group, we are committed to fostering employee development and ensuring a rewarding experience. Join us to play a pivotal role in shaping the future of luxury hospitality while enjoying staff discounts and a collaborative culture focused on service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Group Operations Manager in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend hospitality events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Group Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the NICI Hotel Group thoroughly. Understand their values, recent projects, and operational challenges. We want you to show them that you’re not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've driven service excellence and improved profitability in previous roles. We believe that showcasing your experience will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Group Operations Manager in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous multi-site hospitality management experience and any relevant achievements that showcase your leadership and operational excellence.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Group Operations Manager role. Mention specific examples of how you've driven service excellence and improved profitability in past roles.
Showcase Your Leadership Style:In your application, emphasise your leadership approach. We want to see how you support and develop teams, so share stories that demonstrate your ability to motivate and influence others in a luxury hospitality setting.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity within the NICI Hotel Group!
How to prepare for a job interview at The Nici
✨Know Your Numbers
As a Group Operations Manager, you'll need to demonstrate your understanding of KPIs and financial metrics. Brush up on the key performance indicators relevant to hospitality operations, such as occupancy rates, average daily rate (ADR), and revenue per available room (RevPAR). Be ready to discuss how you've used these metrics to drive profitability in your previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about your management style and how it aligns with the company's values. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure situations. Highlight your ability to motivate and influence others, as well as your experience in developing talent within your teams.
✨Demonstrate Operational Excellence
The NICI Hotel Group is all about service excellence and operational consistency. Be prepared to discuss specific strategies you've implemented to improve guest experiences and operational delivery. Share any successful projects or initiatives you've led that resulted in enhanced service standards or cost savings.
✨Be Ready to Discuss Compliance
Understanding compliance with health & safety, licensing, and food safety regulations is crucial for this role. Familiarise yourself with UK legislation and be prepared to discuss how you've ensured compliance in your previous positions. This will show that you take operational integrity seriously and can maintain high standards across multiple sites.
