At a Glance
- Tasks: Lead operations across luxury hotels, ensuring top-notch guest experiences and team performance.
- Company: Join the NICI Hotel Group, a leader in luxury hospitality.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and career growth opportunities.
- Other info: Dynamic environment with a focus on collaboration and professional development.
- Why this job: Shape the future of luxury hospitality while driving service excellence and profitability.
- Qualifications: Experience in multi-site hotel operations and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
The NICI Hotel Group is seeking an experienced and commercially driven Group Operations Manager to oversee operational performance across our portfolio of luxury hospitality venues. This is a senior leadership role focused on driving service excellence, team performance, profitability, and operational consistency throughout the group.
The successful candidate will work closely with General Managers and Heads of Department to ensure exceptional guest experiences, strong financial performance, and compliance with company standards and procedures.
Key Responsibilities- Oversee the day-to-day operational performance across all properties within the group
- Support and develop General Managers and senior departmental leaders
- Drive consistency in guest service standards and operational delivery
- Monitor and improve profitability, labour controls, and cost management
- Ensure compliance with health & safety, licensing, food safety, and employment legislation
- Lead operational projects, openings, refurbishments, and business improvement initiatives
- Analyse KPIs, budgets, payroll, guest feedback, and financial reporting to identify opportunities for growth
- Develop and implement group-wide operational procedures and best practices
- Work collaboratively with HR, Finance, Sales & Marketing, and Executive Leadership teams
- Support recruitment, succession planning, and leadership development across the group
- Maintain a strong presence across all venues and build positive working relationships with teams
- Previous multi-site hospitality or hotel operations management experience
- Strong leadership and people management skills
- Commercially aware with a proven ability to drive revenue and control costs
- Excellent organisational and problem-solving abilities
- Experience managing large teams within luxury hospitality environments
- Strong understanding of hotel operations including rooms, food & beverage, events, and guest services
- Confident communicator with the ability to influence and motivate teams
- Flexible approach with willingness to travel between sites as required
- Knowledge of UK employment legislation and operational compliance standards
- Experience within luxury or lifestyle hotel brands
- Background in both hotel and restaurant operations
- Degree or professional qualification in Hospitality Management or Business Management
- Competitive salary package
- Performance-related bonus structure
- Company benefits and staff discounts
- Career progression opportunities within a growing hospitality group
- Dynamic and supportive working environment
- Opportunity to play a key role in shaping the future growth of the business
Deputy General Manager DGM in Bournemouth employer: The Nici
The NICI Hotel Group is an exceptional employer, offering a dynamic and supportive working environment where you can thrive in your career as a Deputy General Manager. With competitive salaries, performance-related bonuses, and ample opportunities for career progression, you will play a pivotal role in shaping the future of luxury hospitality while enjoying staff discounts and benefits. Join us to be part of a team that values service excellence and fosters strong relationships across our portfolio of luxury venues.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager DGM in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Deputy General Manager role or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research the NICI Hotel Group thoroughly, understand their values, and be ready to discuss how your experience aligns with their goals. Show them you're not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Deputy General Manager DGM in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous multi-site hospitality management experience and any leadership roles you've held. We want to see how you can drive service excellence!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Deputy General Manager role. Share specific examples of how you've improved operational performance or guest experiences in the past. We love a good story!
Showcase Your Leadership Skills:Since this role involves supporting and developing General Managers and senior leaders, make sure to highlight your leadership style and achievements. We’re looking for someone who can motivate teams and drive consistency across our venues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at The Nici
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to hotel operations. Be ready to discuss how you've used data to drive profitability and improve guest experiences in your previous roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially in managing large teams. Think about times when you motivated your team or resolved conflicts, as this will demonstrate your ability to support and develop General Managers and senior leaders.
✨Understand Compliance Inside Out
Familiarise yourself with UK employment legislation and operational compliance standards. Be prepared to discuss how you've ensured compliance in past roles, as this is crucial for maintaining high service standards across multiple properties.
✨Be Ready to Collaborate
Since the role involves working closely with various departments, think of examples where you've successfully collaborated with HR, Finance, or Marketing. Highlighting your teamwork skills will show that you're a good fit for the dynamic environment at NICI Hotel Group.
