At a Glance
- Tasks: Lead daily hotel operations and ensure top-notch service across all departments.
- Company: Exciting new hotel opening in Newquay, redefining seaside hospitality.
- Benefits: Competitive salary, incentives, and a chance to shape a landmark hotel.
- Other info: Join us in making waves in Cornish hospitality!
- Why this job: Be part of an innovative team creating a unique guest experience.
- Qualifications: Experience in luxury hospitality operations and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
About The Nici:
Following the huge success of The Nici Bournemouth, we’re bringing our signature laid-back luxury energy to the Cornish coast. The NICI Newquay, opening in 2026, will redefine seaside hospitality, offering stunning ocean views, contemporary design, a vibrant restaurant and bar scene, indulgent spa and leisure facilities, and a guest experience like no other. This is more than a hotel opening, it’s the creation of a destination.
The Role
We are looking for a detail-oriented and dynamic Operations Manager to support the General Manager in running day to day hotel operations. This role is pivotal in ensuring seamless service delivery across all departments and creating operational excellence.
Key Responsibilities
- Lead operational planning and pre-opening readiness for all hotel departments, including Rooms, F&B, Spa, and Leisure
- Work closely with departmental heads to achieve operational KPIs and maintain The NICI’s high service standards
- Implement systems, procedures, and workflows to ensure efficiency and consistency
- Oversee scheduling, staffing, and resource allocation to meet operational needs
- Monitor compliance with health, safety, and licensing regulations
- Act as a key point of contact for problem-solving, ensuring operational challenges are managed proactively
- Collaborate with the General Manager on commercial strategy, guest experience enhancements, and operational innovation
About You
- Proven operations management experience in luxury or lifestyle hospitality
- Experience supporting pre-opening or large-scale operations strongly preferred
- Strong organisational, planning, and problem-solving skills
- Confident leader who can manage multiple teams and departments simultaneously
- Energetic, adaptable, and driven to deliver operational excellence
What We Offer
- Competitive salary and incentives
- Direct involvement in shaping the operational culture of a new landmark hotel
- The opportunity to work alongside a talented leadership team in an innovative hospitality environment
If you’re ready to make waves in Cornish hospitality and lead one of the most exciting new hotel openings of 2026, we’d love to hear from you - Apply now!
Deputy General Manager DGM in Newquay employer: The NICI Newquay
At The NICI Newquay, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. As part of our team, you will enjoy competitive salaries, direct involvement in shaping a landmark hotel, and ample opportunities for professional growth in a stunning coastal location. Join us in redefining seaside hospitality and be part of an exciting journey as we prepare to open our doors in 2026.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager DGM in Newquay
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend hospitality events, and connect with people on LinkedIn. The more you engage with others in the field, the better your chances of hearing about opportunities before they even hit the job boards.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your experience and how you can contribute to creating that laid-back luxury vibe at The NICI Newquay.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to The NICI team or other hotels you’re interested in. Express your enthusiasm and ask if they have any upcoming roles that might suit your skills.
✨Tip Number 4
Keep your skills sharp! Consider taking short courses or certifications related to operations management or hospitality. This not only boosts your CV but also shows potential employers that you’re committed to professional growth and operational excellence.
We think you need these skills to ace Deputy General Manager DGM in Newquay
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for creating unforgettable guest experiences and how you can bring that energy to The NICI Newquay.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Deputy General Manager role. Highlight your relevant experience in operations management and any pre-opening projects you've been involved in. We appreciate a personal touch!
Be Clear and Concise:Keep your application straightforward and to the point. We’re looking for clarity in your communication, so avoid jargon and focus on what makes you the perfect fit for our team at The NICI Newquay.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The NICI Newquay
✨Know Your Operations Inside Out
Before the interview, dive deep into the operations of luxury hospitality. Familiarise yourself with key performance indicators (KPIs) and operational excellence standards. This will help you speak confidently about how you can contribute to The NICI's success.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing multiple teams and departments. Think of specific situations where you led a team through challenges or implemented successful strategies. This will demonstrate your capability as a confident leader.
✨Be Ready to Discuss Pre-Opening Strategies
Since this role involves pre-opening readiness, come prepared with ideas on how to ensure a smooth launch. Discuss your past experiences in similar roles and how you tackled operational challenges during openings.
✨Emphasise Problem-Solving Abilities
Operational challenges are inevitable, so be ready to discuss how you've proactively managed issues in the past. Share specific examples that showcase your problem-solving skills and your ability to maintain high service standards under pressure.
