At a Glance
- Tasks: Lead the Front Office team to deliver exceptional guest experiences and operational efficiency.
- Company: Join THE NICI Collection, a luxury hotel group with a focus on outstanding hospitality.
- Benefits: Competitive salary, staff discounts, career development, meals on duty, and ongoing training.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of an exciting growth story in luxury hospitality and inspire exceptional service.
- Qualifications: Experience in hotel reception management and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
About THE NICI Collection
THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, bringing exceptional hospitality, outstanding food and drink, and unforgettable guest experiences to some of the UK's most desirable locations.
What began with THE NICI Bournemouth, our original flagship hotel inspired by Miami's South Beach, has grown into an exciting collection of destination-led properties.
In June 2026, the collection expanded with the opening of THE NICI Newquay, inspired by Italy's Amalfi Coast, and THE NICI New Forest, inspired by the luxury and charm of the Hamptons.
This is just the beginning of our growth journey, and we're looking for talented individuals who want to build their careers with an ambitious and expanding hospitality brand.
The Role
We are seeking an experienced, inspiring, and guest-focused Reception Manager to lead our Front Office team.
As the face of the hotel, you will be responsible for delivering an exceptional guest experience from arrival to departure, ensuring the reception operation runs efficiently while maintaining the highest standards of luxury hospitality.
You will lead, motivate, and develop the reception team, driving service excellence, operational efficiency, and team performance while working collaboratively with all hotel departments.
Key Responsibilities
- Lead the day-to-day operation of the Front Office, ensuring exceptional guest service at every touchpoint.
- Recruit, train, coach, and develop the reception team to deliver consistently outstanding performance.
- Foster a positive, engaging, and high-performing team culture.
- Ensure smooth and efficient check-in and check-out procedures.
- Handle guest feedback, enquiries, and complaints with professionalism, resolving issues promptly and effectively.
- Monitor reception performance, implementing improvements to maximise guest satisfaction and operational efficiency.
- Prepare departmental rotas, manage staffing levels, and control labour costs.
- Ensure all reservations, billing, cash handling, and administrative procedures are completed accurately.
- Work closely with Housekeeping, Reservations, Food & Beverage, Maintenance, and other departments to ensure a seamless guest journey.
- Maintain full compliance with company policies, health and safety procedures, and brand standards.
- Drive upselling opportunities and maximise revenue through effective room allocation and guest engagement.
- Produce departmental reports and contribute to operational meetings and business planning.
About You
- Previous experience as a Reception Manager or senior Front Office leader within a hotel environment.
- Proven leadership experience with the ability to inspire, motivate, and develop high-performing teams.
- Passion for delivering exceptional guest experiences in a luxury hospitality environment.
- Outstanding communication, organisational, and problem-solving skills.
- Strong commercial awareness with an understanding of revenue opportunities and operational performance.
- Calm, professional, and confident in a fast-paced environment.
- Excellent attention to detail and commitment to maintaining the highest service standards.
- Experience using hotel property management systems is essential.
- Flexible approach to working shifts, including evenings, weekends, and bank holidays when required.
What We Offer
- Competitive salary plus service charge.
- Staff discounts across THE NICI Collection.
- Career development opportunities within a growing luxury hospitality brand.
- Meals on duty.
- Ongoing training and leadership development.
- A supportive and collaborative working environment.
Join THE NICI Collection and be part of an exciting growth story where exceptional hospitality, great people, and memorable experiences are at the heart of everything we do.
If you are passionate about luxury hospitality and have the leadership skills to inspire exceptional service, we would love to hear from you.
Compensation: To be discussed
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Reception Manager in Pennington employer: The NICI Lymington
The NICI Lymington is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. Located in the picturesque New Forest, we provide our Spa Evening Supervisor with competitive salaries, generous staff discounts, and ample opportunities for career advancement in the luxury hospitality sector, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Pennington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The NICI Lymington. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The NICI Lymington
Don't be shy about reaching out to The NICI Lymington directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager in Pennington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The NICI Lymington and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The NICI Lymington
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
